We spent Saturday night at the Nomad Ritz Carlton for my wife’s birthday. It’s everything you expect and more from a modern luxury hotel. Everyone who works there is professional and made us feel welcome and special. We’d like to give a big thanks to Claudia for all that she did to recognize my wife’s birthday and make our visit there a memorable one. Joy the concierge was also very helpful. The hotel itself is beautiful. Lobby bar is classy and inviting and surprisingly not ridiculously expensive. The rooftop bar Nubeluz has phenomenal views. We had after dinner drinks there and definitely a wow factor. Rooms are super clean, well appointed, have a great city view and comfy seating area by the floor to ceiling windows. Overall a great stay and nearby is Chelsea, the Highline, Hudson Yards and SoHo. We look forward to returning.

Our recent experience at The Ritz Carlton NoMad left us not only shocked but deeply disappointed in the lack of resolution and accountability displayed by the management team. After investing significant resources in hosting an event at Nubeluz, an establishment within the Ritz Carlton property, our evening took a distressing turn when we encountered blatant verbal harassment and racial profiling by the hotel's security personnel. On the rainy evening of April 2nd in NYC, myself and two of our team members, including a person of color, were subjected to unwarranted interrogation and hostility while simply waiting for our Uber outside the hotel entrance. Despite being under the watchful gaze of security cameras, the security staff aggressively approached us, questioning our presence and accusing us of unauthorized use of hotel property. The intensity of their tone and demeanor was alarming, drawing the attention of other guests of both the hotel and of prominent media who were guests of our event who witnessed the distressing exchange and came over to ask if we were ok. Even more disheartening was the dismissive response from hotel management, who not only failed to address the situation with seriousness but also callously laughed off our concerns. Promises of follow-up and investigation were made, but to our dismay, they turned out to be empty assurances. Despite repeated attempts to seek resolution, including reaching out to the General Manager, Bastian Germer, we have received no apology, no acknowledgment of our ordeal, and no resolution. The lack of accountability displayed by The Ritz Carlton NoMad is not an isolated incident. A quick search on review platforms like TripAdvisor, Google, and Yelp reveals numerous similar complaints of guests being harassed and intimidated by hotel security. As individuals working in media, we understand the importance of reputation, yet it seems this concept holds little value to the management of The Ritz Carlton NoMad. The VIP treatment we expected from such a prestigious establishment has been replaced with disappointment and disgust. In conclusion, our experience at The Ritz Carlton NoMad has tarnished our perception of the brand irreparably. Until genuine efforts are made to address issues of discrimination and mistreatment, we cannot in good conscience recommend this hotel to others.

First time at the Nomad and it did not disappoint. Usually stay at one of the Conrad locations as they are all suites so it’s great to have the space. Booked here and my Suite Night Awards cleared so got a handsome upgrade which helped set the stage. Club level is world class and the offering is the best I have seen, including the RC’s in Asia. Highly recommend the splurge for the f & b, the views and more importantly the service. Can’s single out anyone as they were all wonderful. Gym is fine, lobby is understated and the bell guys do a great job of welcoming you in. Will be back for sure!

Overall, my stay at this property was great. The space is beautiful, most everyone is friendly (especially the entire team working in the spa, such as the front desk, cleaning, and masseuses) and requests were usually fulfilled quickly. The area where I would dock the team down a star is how guests are treated. With my experience specifically, I experienced a not-so-micro-aggression when my friend and I were walking through the lobby. I then escalated this to guest relations, a woman named Tess (I think?) who thanked me for the feedback and credited my room with credit to use on the property. While I appreciate the gesture, I really want to emphasize that this should really be a learning opportunity for the entire team at NoMad and other Ritz properties. The woman I escalated this to had highlighted that the individual who made the comment was not directly employed with the Ritz, but that should not matter. All individuals working for the property should be treated as a team; you do not accept praise about employees when they’ve done well but then disown them when they’ve made a mistake. I don’t blame the employee for making this presumably well-intended comment, as it’s possible they have not had an opportunity to understand their actions until now. I really believe that this should be on the property and experience managers as they sit much higher up and have a much bigger influence on how the property should be run. I can only hope the team truly tries to invest in DEI training for all employees and also hope that handing out credit and freebies does not rectify these sorts of actions. Unfortunately, this happened the morning of checkout so it’s left quite a sour taste in my mouth and now overshadows the rest of my stay here.

My car was damaged with the valet and no one will get back to us. We have all the proof they asked for and gave them time to investigate but they won’t reimburse us or even call us back at this point. Very poor customer service. We are very frustrated