I recently stayed with my husband and son in the Park Avenue Suite and we had a fantastic stay. The suite was enormous by NYC standards and the maid service was excellent. The staff was courteous and we enjoyed dining in both the breakfast room and the bar/restaurant on the top floor. Next time I definitely want to go in warmer weather because the pool looked amazing. Highly recommend.

We love the location, walking distance to major sites, shopping and restaurants. The staff is very attentive & friendly. We had a fabulous suite that was very spacious and had a balcony. We enjoyed the roof top bar and the heated swimming pool. Breakfast is delicious! A little gem!

I stayed a night with friends last weekend. Just as we were checking out, after what we thought was a pleasant stay, the clerk charges the credit card and states that he will email the receipt without any additional information. We asked for a printed receipt, as it felt a bit rushed only to find that we were UNKNOWINGLY charged over $500 for a “smoking fee”. After telling the clerk that we do not smoke, he replied with “the sensors picked up on some kind of smoking”. We asked to speak to the manager, who was as helpful as the clerk. After repeatedly telling him that we do not smoke, but we have many heating devices working, he casually stated that it was possible that the sensors picked on that by accident. He was unable to provide us with the “registration waiver” we supposedly signed. A blank waiver stated that there is a $500 “refreshment fee “ if you smoke in the room. Easily enough, someone could have walked into our room right there and then and when they realized there was no smell of smoke or anything else in our room, they should’ve refunded us promptly. However, that was not an option. After countless attempts at trying to reach the manager, Bill Mehalco, no one returned any of our calls or messages. At this point it’s between them and the credit card company. Although it could have all been avoided. So, be ware and make sure you see your bill before you hand them your card!

This hotel met my expectations. The room was a nice size, the bed was comfortable, the bathroom was modern. The stay was friendly and helpful. The location is excellent. My only complaint is that the window shade was frayed on one side and did not work properly.

We had a great long weekend in NYC at this hotel. It was our first time staying here, and our usual hotel had really inflated rates for some reason, so we decided to try something new. The location turned out to be perfect, right in the middle of NoMad, but still walkable to the theatre district. The staff were very welcoming and friendly, particularly Michelle at the front desk. The concierge and bell staff in general are attentive without hovering, always ready to hold the door open or help you. They checked with us by text throughout the visit to make sure everything was going well. We had some trouble getting on the internet at first, but the person who answered the guest helpline gave us a different wifi network to try and then it worked great. In room dining was a great option for one rainy night with family, and the food was good and delivered on time. Unfortunately the weather did not let us enjoy the rooftop pool, but it looked very nice and we hope to use it next time. We will definitely be back.