Hotel Cala Di Volpe

We came to Cala di Volpe Hotel just to have a drink and enjoy the view. No one told us there was a minimum spend or anything like that. We each had one drink, and then they brought us a bill for €760. Total scam. When we asked about it, the staff were arrogant, rude, and completely unhelpful. They acted like it was normal and didn’t care at all. He said leave a bad review we don't care, but pay the bill, and left. This place might look fancy, but the way they treat people is awful. Avoid it unless you want to be ripped off.

Tourist scam. Manager was rude and aggressive. We stopped in for a quick drink before dinner, just 2 drinks each, no food. The waiter told us it was a 50 euro minimum per person, which we agreed to. Then the bill came: 600 euros for 5 people. When we questioned it, the manager came over and was a complete a-hole. dismissive, rude, and totally uninterested in resolving anything. He just kept saying “it’s on the menu” and walked away. No apology. No explanation. Just attitude. Had we been told it was 120 euro minimum per person, we either would’ve made this our full dinner or never sat down to begin with. This was blatant bait-and-switch. Nothing about this place is honest. They prey on tourists and act smug when you push back. We’ll be disputing the charge with Amex and reporting this place everywhere. Do not go here. You’ll get ripped off and disrespected.

I honestly don't understand the pricing wisdom of the geniuses that run this hotel. They charge a fortune for the room which, to be fair, if you don't like it, don't book! However, once you get over the exorbitant room rate, don't charge €15 for a tiny Cola Zero or €18 for a double espresso. That is simply slapping the consumer in the face. I honestly would rather you charge a higher room rate and have all these minor amenities included. It would leave a much better feel for guests. Given how popular your hotel is, once you book in advance the pricing sting is taken out of the stay far in advance and expectations are high. But, then it is stupid prices for soft drinks, coffee, Padel and water sports. It all leaves a bad taste. A child can't have a soft drink anywhere in the property less than €15. Do you really need that F&B margin to survive? Price it into the room!!! I fully understand paying for alcohol. I'd gladly pay the extra cost for cocktails in your fantastic bar. That is a pure option and not all are alcohol drinkers. Your business psychologists are clearly caught between luxury European and American pay-for-every extra (as it is Marriott). I guarantee you that 90% of your negative reviews would go away by a room rate that includes (at a minimum) soft drinks and coffee. Same goes for tennis, water sports and Padel. Don't advertise great facilities if they are not included. For all your seemingly sophistication, you are missing some basic consumer fundamentals. Also, a tip on checkout for the hotel staff? Seriously? What a joke! Offer it to your wait staff or lunch bills. Why to the overall organisation? Back to business school....

Best hotel in Italy & costa Esmeralda far way Food, services, location, room are amazing. Top hotel to recommend !!!!!!

We did not have a good time and simply, the staff need retraining. What makes me laugh is the responses to the poor reviews. Whoever writes those is brilliant. Maybe whoever that is should be in charge of retraining the supercilious staff. No need to respond to my review - you’re the best thing about the hotel!