Conrad Osaka

I am a Hilton diamond tier member and booked through American Express FHR service. This hotel is the complete opposite of Conrad Seoul in every way. Conrad Osaka has no shortcomings in terms of housekeeping, cleaning, customer service, and experience. This is truly a 5-star hotel. As a Hilton diamond member, I enjoyed a variety of benefits including complimentary breakfast and access to the executive lounge, room upgrades, turndown service, and generous late check-out. I was also offered a welcome bottle of sake upon check-in. The breakfast was delicious, but the desserts served during the lounge tea time were fantastic. The strawberry chocolate dessert was very popular with guests. From 6pm, drinks and meals are served in the lounge, which was very satisfying. I almost forgot to mention the hotel bar, but this bar boasts a 'wide variety' of choices. If you like whiskey, you should visit it at least once. I would like to compliment all the staff, especially the staff in the executive lounge and the housekeeping staff. It was a really great experience. 감사합니다 :)

Amazing views and crazy lobby. Spacious and up to date rooms. Central location with good connectivity to the rest of the city, but not much open late at night. We arrived at 10pm and found it challenging to walk to a restaurant. As others have commented the breakfast buffet is excellent. It’s not in the same league as the Mandarin Singapore, but is great and you get the view. Service is very good. If you want to go swimming you’ll need a swim cap, but they give them to you if you don’t have one. Unlike some hotels in Asia they do let kids in the pool.

We had the pleasure of staying at the Conrad Osaka for one night last week. Just want to take time to acknowledge: 1. Baggage services on the first floor!!! 2. Check-in in the gorgeous executive lounge (Hilton Aspire membership)!!! 3. Fantastic pool and spa (our girls swam for an hour after the normal touristy activities in the city)!!! 4. Breakfast was simply delightful and the view was iconic (try the okonomiaki benedict)!!! 5. Perfect location with easy access to the metro and just 10 minutes from Osaka station. Special thanks to Ms. Yamazaki and the entire staff for this unforgettable experience and we can wait to be back!!!

We recently had the pleasure of staying at the Conrad Osaka, and as Hilton Diamond members, we were upgraded from a Deluxe Room to a King Junior Corner Suite. This was a fantastic perk and made our stay even more comfortable. However, on a prior visit in 2023, we were fortunate enough to be upgraded to a King Executive Corner Room, which we found had a much better layout. We've noticed that this particular room category no longer appears on their website, and we're really hoping it's simply undergoing refurbishment rather than being eliminated, as it was a much better room and experience. Our room also featured a spacious and beautifully designed bathroom, complete with a large, inviting bathtub which was perfect for a relaxing soak after a day of exploring. Although this particular room, you can walk around behind the bed and peer into the bath and shower area, which is also open to the outside window for viewing as well unless you drew the blinds. One of the absolute highlights of our stay was the breakfast buffet which was truly amazing! The selection is impressive including a la carte ordering options, and we were particularly thrilled to find hand-carved roast beef as one of the items available, which is a rare and luxurious touch for a breakfast spread. To top it off, they even offer complimentary matcha lattes as part of the breakfast, which was a delightful and authentic Japanese experience to start our day. We also enjoyed access to the Executive Lounge, which is a fantastic amenity for included food and drinks, despite having a small selection. It was a comfortable space with stunning city views. However, it's important to note that the Executive Lounge recently changed its policy, and children under 12 are no longer permitted during cocktail hour. As an accommodation that was discussed with us, the staff were generally helpful and able to prepare a couple of plates of food for us to bring back to our room since we had children with us. Unfortunately, on one evening, a different staff member, whom we hadn't encountered before, surprisingly scolded us, suggesting we should pay for room service instead. This was a bit jarring and inconsistent service in an otherwise pleasant experience with the lounge. While its location is sometimes described as being in a quieter area compared to the bustling entertainment districts, we found it to be very convenient with direct access to the subway and some shopping centers. Unfortunately the hotel was not as helpful with arranging taxis. They were unwilling to help us book an arrival taxi as we came in late in the evening. When we asked for a van taxi to accommodate our luggage for departure, they reserved us a luxury van which cost much more than we anticipated. Despite the minor hiccup with the Executive Lounge policy enforcement and taxi service, our overall impression remains overwhelmingly positive. If you're looking for a luxurious stay in Osaka with an incredible breakfast, excellent service, and top-notch facilities, the Conrad Osaka is definitely a top recommendation.

My family and I recently spent a week at Conrad Osaka, and it was nothing short of exceptional. From the elegant design of the hotel to its ideal location and world-class amenities, everything surpassed our expectations. But what made this trip truly unforgettable wasn’t just the luxurious setting — it was the people. One particular encounter with Mr. Sebic, left a lasting impression. We met by chance at a local sushi restaurant, and again at the hotel’s fitness center. No matter how luxurious a hotel may be — with stunning architecture and delicious food — it can all be overshadowed by the people who run it. In the end, it is always the people who define a travel experience. Good local encounters and exceptional hotel staff are what transform a trip into a lifelong memory. People are, without question, the heart of every great journey. Later, I discovered that he was part of the leadership team behind the hotel’s impeccable service — and it all made sense. Every staff member we met was courteous, professional, and sincerely kind. It’s clear that this hotel not only invests in its facilities but also in its people, and that makes all the difference. The hospitality and human warmth we experienced at Conrad Osaka enriched our trip far beyond expectation. If you’re considering a stay in Osaka and want more than just a luxury hotel, but a truly memorable human experience, Conrad Osaka is the place. Thank you to the entire team — we look forward to returning.