Conrad Osaka

My friend and I are visiting Osaka for a few days. We happened to be nearby the Conrad Osaka and decided to drop by the 5-star hotel for coffee and dessert at the lobby lounge. We were attended to by Ms Han Gyul Kim and Megumi san. They were extremely helpful and friendly. We appreciated the high level of professionalism and attention to detail demonstrated by both of these staff. The coffee served was hot and rich in flavor while the dessert was delicious. We also enjoyed the magnificent view of the Osaka skyline from the lobby lounge. Ms Han Gyul Kim, the F&B supervisor, took the exceptional initiative to inform me that as a Hilton Diamond member, I am entitled to a discount off the total bill. I appreciate this kind gesture. Overall, it was an excellent experience and we plan to drop by next time for the hotel’s signature afternoon tea!

I would describe our experience at this hotel as ok, but marred by subtle but annoying problems that should not happen at a hotel of this calibre. Let's start with the positives: 1. Staff are friendly and welcoming 2. Rooms are comfortable and clean Now, the negatives: 1. The lighting in the room is very dark. 2. Housekeeping was often forgetful and forgot to prepare the room in-line with service standards. For example, bath mats were forgotten and spares under the sink had to be used. 3. The main bar area has noisy music every night, and the Executive Lounge closes relatively early at 21:00. So there is nowhere quiet to escape the music in the evenings. Other hotels with an Executive Lounge leave the lounge area open but just finish the service component early. Why can't the Conrad Osaka do this ? But the most negative thing from our stay ? The concierge desk. We made it clear to the desk that we were a group of regular visitors to Japan. We visit Japan frequently and we are intimately familiar with the country, its culture and its cuisine. And yet, on two occasions the concierge sent us to tourist-trap restaurants with high prices and poor quality food. The first restaurant was a sushi restaurant located below the hotel in the same building. The quality of the fish was poor, it was stringy and sinewy and the fugu delicacy was sliced so thick that it was tough and chewy. But the most unforgivable concierge restaurant was "Tempura Endo Grand Green Osaka". A restaurant that charges 16–33,000 JPY per person *AND* a service charge on top should serve you top-quality Tempura right ? Well absolutley not. The tempura was oily. The restaurant stank of old oil. Speaking to the restaurant staff they only change the oil twice a day instead of more frequently like is the case at other high-end tempura restaurants. They also charge you a lot of money but use cheap ingredients (mostly serving you cheap vegetables). We were so angry that we cut short the meal and left the restaurant early. As I said at the start of this review. None of this should happen at a hotel of the calibre of Conrad Osaka. That is why I am leaving this frank and honest review. I hope they learn lessons for the future and other guests do not face the problems that we did, in particular with the concierge team.

👊Beautiful hotel, with outstanding service in the ideal Osaka location. Conrad delivers again 👏We had fantastic connecting rooms. I was recognized as Diamond immediately. 🥂The executive lounge was impressive with delicious foods each day. Breakfast buffet was amazing. It included an ala cart item. I always ordered the Osaka Okonomiyagi which was very special 🛎️But once again what makes Conrad’s exceptional is the service. And Conrad Osaka delivered the some of the best service of all the Conrad’s I’ve stayed in globally. 🙏Special mention goes to Etthien Hamada, the Bell Concierge shift leader, who realized we were trying to get a taxi to dinner and offered up the hotel Car (which was a beautiful Maserati!) to give us a ride. Wonderfully driven by Masato Kanazawa. Osaka is beautiful and the food amazing. Conrad Osaka matches that vibe and more👊

Awesome hotel! The beds are up to my fussy standards and, more generally, the rooms cater to those seeking to be pampered. Our room was extremely quiet and had sweeping , beautiful views of the city. The only disappointment was the evening snacks in the Executive Lounge - not bad, but the offerings at the Executive Lounge at the Hilton Osaka were much better. On the other hand we loved our breakfast in the hotel resturant, omplimentary to us as Hilton Diamond members. A special thanks to Valentino Sebic, the hotel's service quality manager, for helping us navigate the breakfast offerings and for his gracious hospitality. The hotel is well located, only about a 10 minute walk to the main train station. The fitness center was great.

We stayed here with a friend and had an extra bed put in our room which was no problem for staff and they organised this before we arrived. We had sake on arrival and were made to feel very welcome. The rooms are nice & we had a great view. The rooms are a little dark for my taste with the lighting being either too bright or too dim. But that’s personal preference. The byredo toiletries were lovely. We like the bar with its impressive view and excellent range of cocktails. Service was great. Breakfast was very nice - service a little slow at times but we didn’t mind as we were having a leisurely breakfast and enjoying the views. We would definitely recommend this hotel for your base in Osaka. It’s our second stay and the service and quality is consistently very good.