The Cove at Atlantis

We have stayed here several times and only learned upon arrival that COVE is no longer adult only. Massive disappointment but we should have read the fine print. Room is definitely showing its age with frayed carpet and mold in shower. Not representative of a $1700+ a night experience. What is advertised as “adult only” pool is not. At least 20% of guests are under 18 making it even harder to find a precious lounge chair. Rigor should be amplied or just call it a regular pool. $150 room service breakfast took an hour and arrived cold. $15 for single glass of OJ. Really! I get that’s it’s an island and that everything is grossly expense but between 20% VAT and obligatory 15% tip on everything your forced to pay 25% premium on top. Why even call it a tip if it’s obligatory. Just call it another of the many fees! As this experience is not what we expected we plan to leave a day early. Requested conversation with leadership regarding one night refund or credit towards hotel amenities. Was quickly dismissed and told nothing could be done. No flexibility in room Carmines: no option for half portion makes it silly for couples who want different food. It’s already impossible to get reservations at hotel restaurants and this policy makes it even harder Nice gym but crowded and too small for a property of this size Staff kind and professional overall. Mandatory tip policy dilutes culture of high performance. Overall property remains impressive with great location and potential for next chapter in what was a 1st class gold standard in the past but they have a long way to go. A good start would be to place quality ahead of profit. Abandon the required 25% up charge on everything and cultivate performance based environment .

Ko Sa Wan popup is hands down the best meal I have had at Atlantis. I’ve been coming down for 25 years and have tried every iteration of every restaurant and wow. Don’t miss out before it disappears. Everything was delicious. Favorites were the fried snapper, conch salad, short rib curry, tuna all, tom yum soup, grilled steak salad, pad Thai and jasmine panna cotta We loved it so much we are going for a second night in a row Highly recommend! I wish they would make them permanent or do more popups

The Atlantis is a complete 1 stop shop for the Casino traveler. Great staff, decent casino, excellent food with numerous choices (Seafire Steakhouse a must do) several pools/ beaches/waterslides and aquarium adventures for all ages. Great spa thats a little pricey but great. And lots of shopping for all budgets. Walk all over or take the shuttle! I will return again and again.

We were 2 families with 3 kids (11 year olds) and everyone adults and kids had a blast. the water park is beyond amazing and every ride is well thought through. There are rides for daredevils as well as for people who want a pleasant non-scary experience. The pools were everywhere and well maintained. The ocean was right next to the resort and water was warm and swimmable and one could also snorkel. Overall, highly recommend this place - only negative is the food - it's expensive and not the most variety for vegetarians.

Wonderful stay at the cove. Truly paradise. Amazing views. Friendly staff. Rooms are large. Beautiful beaches. Highly recommend.