The Hermosa Inn

Very nice, private location. Pretty, well-maintained grounds. Very friendly and helpful staff. Nice pool area. Casitas are spacious, but a bit bland with plus-size "southwestern" furniture. Beds/bedding comfortable. Bathroom good; nice hot shower, but a bit more water pressure would be nice. Coffee pods for Keurig tasting stale; at this price range premium coffee should be offered. In-room breakfast portion size is (too) large; huge food waste. Taste is so-so. Service speed very good. Problems with clearing dishes (sat on porch for a full day); call-button may not have worked. Hotel restaurant LON has a very nice setting (especially outdoors). Service courteous. Food quality mediocre at best; fish entrees came out lukewarm. Taste not exceptional. Excessive portion size. Vastly overpriced (almost 500$ for dinner of two entrees, one side, one dessert and a mid-range bottle of wine). Restaurant rating alone would be "average" 3-star. Overall rating 4-star "good" because of the nice grounds and friendly staff.

If you're looking for a PERFECT resort experience, this is the place. Rated by Conde Nast Traveler as one of the Top 5 Resorts in North America, the service level here is incredible. Beautiful, historic grounds, quaint comfortable casitas, and a 5-Star restaurant/bar. Excellent wine cellar, 2 Sommeliers and a Bar Staff of talented Mixologists.

We have been venturing to phoenix 1-2 times in Jan/Feb for the past dozen or more years and have tended to sample all sorts of luxury properties. For this years long weekend we opted to return to this beautiful boutique property after a 4-year hiatus. After revisiting (and being blessed with mild 75 and sunny weather this year), my nomadic ways may be at an end. Our 3/ night stay in room 150 was superb. We continue to love the spacious room, huge shower, gas fireplace and large comfortable leather easy chairs. I’m please to report there is ample bedside power (my note from the previous review) but sadly still the same crummy shower head. This place is an oasis of tranquility with lush colorful grounds, and a fantastic on site restaurant that attracts a big crowd most every night. For our most recent visit I called to let them know my wife would be arriving early and they somehow were able to work out an early check-in which really helped us out ! Thanks Deanne! When we start planning our visit for next January-the Hermosa will be at the top of my list.

A lovely resort with everything we wanted. Lon’s is an amazing restaurant for brunch, dinner and everything in between. The team was amazing and we couldn’t have asked for a better experience.

Our room was, as always, wonderful (clean, comfortable, spacious) and the grounds are beautiful. BUT...the robes are small, lightweight, not at all luxurious, and there was only warm (bordering on tepid) water in the shower. My husband had also pre-ordered champagne to be left in the room, and they had "no record of it" (though they did deliver that fairly quickly). It seems for the price Hermosa Inn could at least invest in better robes and an improved water-heating system.