Hotel Westminster

This hotel does not deserve 5 stars — honestly, not even 4. There was constant noise in the room, likely from the air conditioning or internal systems, repeating every couple of hours. Something is clearly wrong with their setup, making proper rest impossible. Hotel is tired and needs renovation. Breakfast was extremely disappointing and absolutely not worth the price: very limited selection and poor-quality croissants. Service is far below any acceptable standard. I was unwell with a fever and requested a one-hour late checkout — it was refused. I ended up leaving only 30 minutes after official checkout, with zero empathy or understanding from the staff. Internet connection is another issue: it is complicated to set up, and when I called reception for help, they told me to come down to the desk with my laptop instead of offering any assistance or explanation. Overall, there is a complete lack of service culture. This is the worst hotel I have stayed at in Paris. Maximum 3 stars, and that’s generous. I do not recommend this hotel to anyone.

Had my ring stolen Toilet broken Heating not working No insurance paying Threatening general manager Lying guest relations manager Want more?

Brilliant hotel and service Staff were amazing Especially the manager Gianantonio De Pascale Had great breakfast and The place was in a amazing location near all the good shops great friendly staff The atmosphere was great it catered for all our needs

Best Hôtel amazing service and grate staff must visit if u want excellent customer service. Best breakfast and great room for 2 people especially family

This was our fourth stay at Hotel Westminster in the past two years, and we continue to be very impressed. The recent refurbishments have really enhanced the communal areas, especially the lobby, which now feels even more welcoming and elegant. The staff are consistently friendly and professional — from the doormen to the reception team, everyone makes you feel genuinely welcomed. We’ve stayed in several different rooms over time, and the Executive Room we had this month was excellent: clean, quiet, and overlooking the internal courtyard. The bed was very comfortable, and we slept wonderfully. The room facilities were ideal for our city break, with plenty of storage space, tea and coffee-making amenities, and a well-stocked minibar. The bathroom had both a bath and a shower, and the toiletries provided were pleasant to use. Breakfast was very good, offering a wide variety to suit all tastes. And of course, the hotel’s location couldn’t be better — perfect for exploring the city .