InterContinental Paris Le Grand

I had wonderful time at the hotel! In particular, I would like to commend the hotel receptionist Vadim for his outstanding service. He was very professional, welcoming and attentive, and really helped to make my stay very pleasant! Will definitely come back again.

I had an amazing stay at the InterContinental Paris. Everything was perfect from start to finish — the service, the comfort, and the overall experience were truly 5-star. The staff was very kind and professional, and I felt welcomed the whole time. A special thank you to Burak for his kindness and great service. He made the stay even more enjoyable. I would definitely recommend this hotel and would love to come back.

Reservation and service in club lounge was excellent, a gentleman in a name of “Burak” made the stay so much easier and pleasurable

The InterContinental Paris Le Grand is undoubtedly one of the stronger hotels in the IHG and InterContinental portfolios. In many other cities, it would rank among the top properties in the market. However, as a self-proclaimed 5-star luxury hotel in Paris, a city brimming with world-class 5-star options and several Palace-designated hotels, it faces exceptionally high expectations, especially with its rates (my suite was priced at around US$1,200 per night). While the hotel is undeniably nice, particularly for its stunning architecture and rich history, strip those away and the execution of services, amenities, and overall standards feels more like a solid 4-star international business hotel. Its massive size contributes to an impersonal, cruise-ship-like atmosphere, where proactive service is rare and requests are hit-or-miss. Key disappointments included: -- No pre-arrival email. -- No welcome letter at check-in. -- No IHG elite benefit selection at check-in. -- No club lounge check-in or check-out for guests with club lounge access. -- Doormen do not staff the first set of doors. You expect a doorman at the main doors. -- Room not ready until nearly two hours after the official check-in time. -- Mold and mildew in the shower, which is inexcusable. -- Considerable wear-and-tear in the room; think scuffs, scratches and other damage on walls, door frames, and furniture. -- Bar of soap and bathrobes not provided unless requested. -- Missing in-room basics (umbrella, shoe horn, etc.). -- No real turndown service is provided. When turndown service is provided (which was not every night), it was done minimally with no linen turndown and no trash removal. -- It took four attempts (and two escalations to management) to get the correct pillows. As a service recovery, I received more than adequate compensation in the form of IHG points, but no one from the hotel followed up during the rest of my stay to check on my experience or offer assistance. The Club Lounge is a beautiful space, but its hours are limited. Moreover, there is virtually no change in the food on daily basis. So by the second or third day of your stay, the food selection becomes very tired. At night, the evening option is generally limited to one or two fried foods, some shrimp and some oysters plus cheeses, etc. By 5:30 or 6 p.m., the main items are mostly gone and replacement is limited. Breakfast runs from 7:00 a.m. to 11:00 a.m. (a bit late for business travelers; 6:30 a.m. would be preferable on weekdays). Ideally at night, cheese and desserts would be available until 9 p.m. and the bar open until 10 p.m. The overall vibe resembles a large Las Vegas resort or cruise ship more than an intimate Parisian luxury stay. Staff, especially in the stunning lobby bar, appear stretched thin amid conferences, walk-ins, and overall high volume. Given the rates (in cash or IHG points), Paris offers far superior options for a true 5-star hotel experience. If paying cash and not using IHG points, booking the InterContinental Le Grand I would advise comparing rates with the Park Hyatt, Prince de Galles, Sofitel Le Faubourg, Hyatt Madeleine, and Hôtel du Louvre. Those are direct competitors. The InterContinental's historic charm and prime location are highlights, but the property is just a 4-star hotel with better architecture, better decor and a more notable history.

From the moment you enter, you are surrounded by the opulence of the Second Empire, but it’s backed by modern comfort and professional service. Ambiance and Dining The highlight for me was the Grand Lounge. Enjoying a welcome drink under the massive glass ceiling of La Verrière was a perfect introduction to the stay. Similarly, the ambiance at Café de la Paix is second to none; it’s a historic landmark for a reason, and the dining experience there felt truly special. Room Quality and Wellness The guest rooms are very comfortable, successfully blending classic French decor with the amenities you expect from a luxury brand. While the public spaces are grand, I found the fitness center to be surprisingly small for a property of this size. I didn't get to experience the spa on this trip, but given the quality of the rest of the facility, it’s on my list for next time. Location and Service The location next to the Opéra Garnier is unbeatable for walkability and safety in the 9th Arrondissement. Service was timely and above average in Europe. A definitive 5-star stay for those who appreciate traditional French luxury and world-class dining architecture.