InterContinental Paris Le Grand

I am writing to express my deep disappointment with the behaviour of one of your staff members at the breakfast restaurant. This is the second time that I have experienced the same issue, which makes it even more unacceptable. Although we are outside guests, we pay just like any in-house guest and expect to be treated with the same level of respect and hospitality. However, the lady responsible for welcoming guests at the restaurant was extremely rude and unprofessional. She refused to let us in, claiming that there was no available space, while it was very clear that several tables were empty. Such behaviour does not reflect the standards of a hotel of your reputation. Being treated with disrespect, especially on more than one occasion, is disappointing and unacceptable. I believe it is important that this matter is taken seriously and investigated, as it affects the hotel’s image and the experience of your guests. I kindly request that appropriate action be taken to ensure that such incidents do not happen again, and that guests—whether staying in the hotel or visiting—are treated courteously and professionally.

The first impression entering the hotel disappoints as you come through a small entrance which doesn’t go with the impression of Grande. The greeting at the entrance is lacking and while the luggage was taken quickly into storage as the room was not ready it turned out the guys were sloppy with the tagging which meant I had to retrieve it myself once the room was ready. This is a huge hotel and with a beautiful lobby but there is the rub: it’s extremely busy and therefore impersonal with a reception which is polite but totally understaffed. So while you pay big dollars for the room you are just one of many. Corresponding with the size of the hotel expect long walks through the hallways to reach your room, depending on the location. Signs for the elevator in the hallway are poorly marked. Rooms streetwise will subject you to traffic noise as the area is very busy with traffic and pedestrians. The premium room we had was spacious and comfortable and the bathroom up to date. While the location is central you find yourself stepping out in a rather too busy area. Café de la Paix Restaurant is solid but does not overwhelm. The menu is not as extensive as it should be and prices are high. The room however is beautiful.

A very lovely hotel - it is central Paris and extremely high foot fall so it is understandable the service was not as personal as Bordeaux Intercontinental, however it was by no means bad service, it was still excellent. There is nothing particularly unpleasant to say and everyone was very lovely. It may have lacked the personal touch as the less beaten track IHG hotels but clean, safe, good service and helpful.

We stayed here from the 5th till the 8th October. A wonderful hotel for a special occasion! Absolutely beautiful. Other than a slight issue in the club lounge on one visit, we had a wonderful time there. My first time in Paris! So glad we stayed here.

Well where do I start . I am owner of a private luxury travel company and do lots work with IHG and are there destined partners I have stayed in many exceptional and many great properties but this is the worst property stay ever Amount points / money charging : its a scam to me I just booked 45 nights for our clients in maison delano paris and what a hotel Thank god i did not book this hotel for them And for sure no business with this unprofessional / liars type ppl hotel First time being from a travel business treater so bad Got a mail saying they have upgraded me to a nice room Funny when check in front desk said no such information from sales team which was shocking They gave me a room which was like a attic room , window : for name sake Tiny prison like room Then last day at 6 pm they call me ask if i like to move in to better room , i said no as leaving in morning Then ask me if they can send me Champagne bottle which i politely declined , they sent anyways which was not needed As rest assurer neither am i staying in this property ever again or sending my clients also Worst experience ever Oh whole staff like door men etc unpleasant or no greet or smiles and room had mosquitoes also