InterContinental Paris Le Grand

The Le Grande looks nice, and is in an equally nice location. During our visit, the Le Grande fell short of being a luxury hotel and was not good value for the price. Reception has no cue, so staff take guests according to who is most pushy, instead of who is next. Both when we arrived and departed, although we were ‘next in line’, the staff assisted people who pushed up to the desk - like trying to get a drink at a crowded bar - not what you would expect from a luxury hotel. The room was nice, but the level of service/quality control was weak. No glasses or water in the room, a window curtain in the bath (room 2306) had a gross stain that could have easily been cleaned had the service staff/supervisors done a thorough job on getting the room ready, and an odd piece of plastic had been left on a table - not what you would expect from a luxury hotel. We also shared the same issue as other reviewers: our room was loud. We repeatedly heard loud footsteps above and below us, very early and very late - not what you would expect from a luxury hotel. On the plus side, as noted the hotel looks nice and is in a nice location, the bed was super comfortable, the doormen are very welcoming, and the eggs to order station at breakfast makes a wonderful omelette. However, with all the fabulous hotels in Paris to chose from, we would not chose the Le Grande again.

Top class hotel with nice amenities and service. Location is great, hotel is luxury with historic vibe. The only thing i would improve in my room 13... is that toilet was separate from bathroom and this toilet space had no sink to wash hands, still there is a place for tiny sink if possible.

I first came to this magnificent hotel 13 years ago (2012); must have been in December time then also. It then remained my go to hotel every time when visiting Paris with my partner. This hotel has always remained charming in appearance (i.e. the ground floor) and the food provided by the Café de La Paix has always been of high quality. The staff working in the café have always been polite, helpful and welcoming. "Don't judge a book by its cover" as they say... Many of the staff working at the hotel are very educated and are from all backgrounds of life and they should all be treated with the utmost respect! A special thank you to Steve and Luca (during the breakfast service) with whom I had great conversations during our 4 day stay on this occasion. I do have to say that over the years, there are some things which have changed and have become disappointing... Our room was not serviced properly on two occasions and we did not receive an evening turn down. This may sound rather entitled but when you are paying for a luxury hotel you expect the level of service to be commensurate. The bathroom had cracks in the shower and bath tub. In my opinion the hotel management really needs to start thinking about renovating their rooms/hallways/carpets etc... Another example is that the shower temperature control knob was faulty. There was also a strange white mark on the tiles in the shower. When I asked for an extra bottle of water I was told bluntly " you only get one a day"... Something which shocked me. You will see from my profile that I/we have stayed in many five-star/luxury hotels around the world and not once have we have encountered these sort of remarks. The other thing that was disappointing was that when we had asked for a table at the Café de la Paix for a spot of lunch, we were not prioritised over people queuing from outside and had to wait. This was the first time this has ever happened. My understanding before was that hotel guests would get priority of seating to eat at the Café; and this was honoured previously on many occasions. I would have definitely given a 5 out 5 rating for this hotel before but instead I have given an over-generous 4 out of 5 rating due to the above occurrences. I have seen from the hotel management the usual response of "we take your comments seriously and we will make changes or we hope to provide you a better experience if you give us a chance on your next visit". But to be honest, this hotel and the history it carries, deserves to maintain its standards and issues should be corrected promptly. Having been a long term and loyal customer, the decline in standards are very evident/noticeable and should be addressed with actions not words. Don't get me wrong, this hotel is truly lovely but the managers need to take notice of the little details, which is what sets this establishment apart from the others.

Thank you to Burak (or Burek- so sorry I forgot your name!) Your service was impeccable, you made us feel welcome, and your service was completely outstanding!

I wanted to like this hotel, and it does have some redeeming qualities, good service, good location. However it feels a bit old and outdated and the rooms are loud. Metro station right underneath it and you hear that train every 5 minutes until 2am. I had asked about noise level they assured me it was not an issue…. It was