Prince de Galles Hotel

Booked a Luxury Collection hotel, got a 3-star experience with 5-star prices. Under-managed, run down, and endlessly apologetic — except apologies don’t make a holiday. Once upon a time, the Prince de Galles was a true Parisian gem. Now? Think 3–4 star performance wrapped in 5-star prices. The property is under-managed on nearly every front: faulty in-room equipment, inconsistent housekeeping, endless apologies instead of solutions, and staff who sometimes seem surprised by the basics of hospitality. At one point we were advised to wait until after 11am for the duty manager to “arrive” – apparently Paris mornings aren’t for managers? The decline is striking: what should have been a seamless luxury stay turned into a series of admin chores. At best, this no longer feels like a Luxury Collection property. On the positive side, the concierge team remains excellent – efficient, reliable, and a credit to the hotel. And Laura, in guest relations, deserves recognition for doing her very best in a difficult environment. Sadly, her efforts can’t disguise the fact that the hotel has slipped badly. If Marriott intends this to remain part of the Luxury Collection, serious management changes are overdue. Apologies are not a substitute for service — time for Marriott to step in.

One of the best hotel experiences in my life! THANK YOU to the whole team! What a gift you gave us while visiting. We can’t wait to come back again soon!

From the moment we pulled up to front of the hotel and were met by the bellman - the service here was impeccable! Everyone greeted you with a smile. Service was literally flawless the entire stay. Restaurant - food was amazing. The only complaint was the room was a bit warm for our liking - but that same complaint is pretty much from every review of a European hotel during the summer.

This was actually our third stay at Prince de Galle. Our first was in 2000! Then our second was in October 2024. Now our third is another 5 night stay at Prince de Galle Hotel, a Luxury Collection we are still in awe. This visit we used points and NUAs. The NUAs were accepted and and were upgrade to a Mosaic Suite. Upon arrival we were again upgraded to a Maccasar Suite. Oh, my this room was huge and comfortable. Guess it was our lucky day. The staff, from check in, to housekeeping to the restaurant are top notch. In the morning they gave us bottles of water and in the afternoon more bottles would arrive. We finally had to say No! We left the room with about 6 unopened waters and between the two of us we consumed about 8 each day. The morning breakfasts were still outstanding. Options were almost limitless. Everything cooked to order. When ordering the optional dishes they always made it work. A nice touch. I finally ordered the French Toast which is a signature item and it should be. Possibly the best we have ever had. Morning bacon was always plentiful and cooked perfect. Eggs cooked anyway you wanted and always arrived hot! On our last day we were in a bit of a hurry...no problem. They even gave us a togo box for our leftovers for our 4 hour train trip. Still love the place and have already booked for the fall. Can’t wait to be pampered again. Highly recommend. Top quality. Great location.

This hotel is in a wonderful section of Paris. It is close to the Eiffel Tower, the Champs de Elysee, wonderful shopping and restaurants, and the Arc de Triomphe. It is close to the metro lines, too. The hotel staff in this hotel are exceptional. The concierge staff is very helpful. Housekeeping is wonderful, and the front door staff were very friendly every day! The king bedroom was large and comfortable. The bed and pillows are so comfy! The hotel is sparkling clean and kept up beautifully.