Shangri-La Hotel Paris

Wonderful three day stay in their suites with the balcony overlooking all of Paris, the river, and of course the Eiffel Tower is literally in your backyard it seems so close. Amazing customer service, every attention to detail from every staff member, and the property was simply gorgeous and amazing. Very centrally located as well for all the best of Paris.

Amazing in every way! Location is central , close to Eiffel Tower. Hotel is elegant , rooms spacious, staff lovely and breakfast was varied and tasteful. It was a delightful experience!

Amazing hotel & top service! The hotel is amazing, the view, the style, the location but the service is truly outstanding! Thank you Marie-Charlotte you are the superstar! She managed to make a dinner reservation at the restaurant, honestly I thought it’d be impossible but looks like nothing is impossible here!

Having stayed at both the Four Seasons and the Peninsula multiple times, the Shangri La outperforms on all levels. Take an Eiffel Tour view room. The concierge is a magician. Don’t think twice about it.

This used to be our favorite hotel in Paris, if not the world. Things have changed markedly. We booked six nights for a stay earlier this month and had to check out early because of a totally unnecessary and shameful experience involving the hotel shepherding a large group of social influencers into the dining area, where they proceeded to photograph themselves and everyone there, endlessly, creating a total scene. When we asked for this to stop, restaurant management refused. Since this is not the kind of activity we want our hotels to endorse, we checked out early and moved to Le Crillon, about which I cannot say enough good things. Le Crillon will be our Paris hotel going forward. Unfortunately, things then got even worse with the Shangri-La. When we checked in, they charged a deposit of $20,000 on our AMEX. The final bill when we checked our was about $10,000. Which means they owe us $10,000. Despite NUMEROUS calls and emails from both us and American Express, the hotel refuses to refund this money in a timely manner. They claim their bank will not release the funds, and they "hope" that, perhaps after a couple of weeks, the bank may be able to release the funds. I feel like we are dealing with Motel 6. Isn't this the five star Shangri-La? One of the leading hotels chains in the entire world? And they are making (what used to be) a good and regular customer wait to receive money they agree we are owed? How bad must their cash situation be to essentially borrow money from a guest in this unpleasant manner? All I can say is, if you are looking for a hotel chain that actively invites social influencers onto its property and, further, will not treat their financial transactions with guests honorably, wow have you found a great spot for your next Parisian getaway.