Pendry Natirar

I visited this spa in the summer, and the grounds are absolutely beautiful — the kind of place that instantly puts you at ease. The staff were professional and friendly, which I appreciated. However, the spa itself didn’t quite meet my expectations. The relaxation room felt underwhelming — there wasn’t a space where you could truly recline, elevate your legs, and relax before or after a treatment. If you want that kind of experience, you need to go to the pool area, which isn’t quite the same. I’ve been to other spas, like the Eau Hotel in Palm Beach, where they have a quiet garden nook that feels peaceful and intentionally designed for real relaxation. Something like that here would elevate the experience tremendously. Also, no champagne upon arrival? A small welcome drink is a nice touch that makes guests feel pampered, and I was surprised it wasn’t offered. On a positive note, the spa amenities were great — they had blow dryers and curling irons, which I didn’t use but appreciated. My massage was average, though I did enjoy the scent of the oil and the scalp massage was a highlight. All in all, it’s a beautiful property with potential, but the spa could benefit from more luxurious, thoughtful touches to match the elegance of the location.

A beautiful experience from start to finish - quality of rooms, beds, pillows etc along with gorgeous views and property. Will definitely return!

This hotel is a must! Its unique ambiance, excellent service and cleanliness are exceptional! Great for families or a getaway!

I felt like I stepped into a Jane Austen country manor house! The elegance and service impeccable. The Spa was beautiful!

This review is twofold and we've been up to Ladd's a few times since the opening with mostly good experiences. 1. Dinner at the bar in Ladd's Tavern, Tuesday 10th June. The bar was busy, tables full (looked like a lot of pretty young ladies celebrating end of school or whatever)...the staff seemed quite overwhelmed and Nick (our bartender/waiter at the bar) tacitly agreed. We weren't in a hurry as it was a birthday dinner (we don't ever tell anyone). Our shared salad wa slow to appear but very good...it's their "farm to table" approach that is also evident over at Ninety Acres, where we've been going for some years (we live locally). We'd ordered the shrimp curry for main course. I learned a lesson last Tuesday...never order Indian food from a non-Indian restaurant :( Not only was the food cold-to-lukewarm (I sent mine back for a re-heat), it was devoid of all but a couple of shrimp...but lots and lots and lots of chick peas !...my bowl looked like it was full of marbles. Nick noticed that we both left most of our food and graciously offered to remove the main course from our check. (We were hoping for a good meal, not a free meal). The ambiance is great and they do have a pool table in one of the side rooms...I suppose I should have let my partner win a game or two on her birthday...(she blamed her high heels), but the table itself needs some TLC (I'm a Brit, I think my mother gave birth to me on a snooker table). One other compliment...the view from the back patio is an undisturbed vista of the rolling hills of NJ and well-worth the visit. 2. Communications at Pendry We are inviting friends to Ladd's next Sunday for brunch, so yesterday morning I tried to call to speak to someone about the brunch / seating / timing etc. (I don't trust Open Table...been there, done that ! :( ) Realizing that it's father's day next Sunday, we were prepared to be flexible on timing. However...yesterday (11th) I spent more time being spat out of voicemail systems and waiting for promised return calls than I'm sure we'll spend eating brunch next Sunday ! I initially spoke to two young ladies who both promised to put me through to appropriate people...it didn't happen and I was booted back to voicemail. I then left a voice mail in their voicemail system (at around 10am) and the baritone voice relaying the message told me that "someone would return my call as soon as possible"...yes, you've guessed, that didn't happen either ! So I waited until around 5pm and tried again. This time a polite young man (Zach) listend to my tale of woe and promised (after I requested to speak to a manager) that Khalid (duty restaurant manager) would call me asap. We're now at 7-7.30pm and I called again...this time I spoke to "Graham"...also very polite and apologetic....this time I got Khalid on the 'phone and Khalid could tell that I was none-too-happy. Khalid, to his credit, did explain that he'd been in metings all day (hopefully concerning staff coordination and communications) I let Khalid know that my next call was going to be to either Montage corporate (owners of Pendry) or Pendry's GM. BTW...the GM's name is Derek Descrinier and his extension is 4747 !!!! Candidly...I would have had better luck calling Fawlty Towers (I'm dating myself now). The Ladd's staff are all very pleasant and polite...but the level of incompetence and lack of coordination is quite frustrating...this place needs to iron-out some big kinks before it'll reach four/five stars. Perhaps they should use the Marriott management trainee school (we used to poach our company private jet flight attendants from Marriott :)) We now have a reservation for four at 12.30pm this coming Sunday in Ladd's Tavern...I think I might just drink my lunch ! ...lol