Pan Pacific Perth

Stayed here for three nights to go to the western force lions test match. It was nicely located two blocks back from the swan river so easy to walk down or into town. Also located close to the free bus routes. The hotel was well appointed and I had one of the recently refurbished rooms overlooking the river. The buffet breakfast was excellent and the staff very efficient.

Don’t do it! We have stayed at this hotel 2 other times. Robotic check in, room was freezing, we had engineers in three times and no compensation for what turned out to be a dreadful night. It was my 60th birthday and we had wanted to return due to the fantastic last experience before the Pan Pacific had finished the lounge. Food wise, you can’t compare as it was before the lounge was completed. Receptionists were like robots with no personality at all.. We have stayed at every hotel in Perth and do so regularly. Please do yourself a favour….this is not a destination to go to in WA. Thanks Pan Pacific…..we will never return.

Excellent hotel! Efficient and professional service provided by all staff. We would like to acknowledge Rohan for his kind and considerate gestures which made our stay even more memorable. Mina and Paige also added their services which again contributed to our comfort. A tasteful ambience was created through the choice of artworks and decor throughout the hotel. The club experience was one of the best we have encountered in our many travels. Thank you all for your own personal contribution, and especially to Maarja-Liis at the first point of contact. We will look forward to a return visit. Liz and Ray

We thoroughly enjoyed our stay at Pan Pacific Perth, made all the more memorable by the exceptional team at the Executive Lounge—especially Mina, Charlene, and Kaila. A special thank you to Jennifer at reception, whose thoughtful recommendation to add lounge access truly elevated our experience. One of the standout features of the hotel is the Executive Lounge itself, where the daily rotating menu and chef’s specials showcase top-quality food that’s consistently fresh and delicious. It was a highlight of our stay and something we looked forward to each day.

We arrived on a Friday night for a 2 night stay. From 8am Saturday morning we received 4 different staff over the course of 6 hours knock on our door saying we had either checked out or were checking out and then they thought the room was empty. We could not order room service as the menu on the tv screen stated we had checkout, rang down to reception and stated we needed to check in again even though our room keys were still working. Just to make a bad experience worse we were woken at 10.30pm to a noise I can only describe as trying to sleep in a night club. This noise went until 12.50am and the next day reception stated they had sent security to deal with the matter but clearly were unable to control the situation. Hotel was clean, restaurant’s had great menus and staff were friendly however something is very wrong with their systems and processes.