Pan Pacific Perth

Stunning hotel. Staff attentive. luxurious bedroom. Quality toiletries ("Jo loves" - Jo Malone group). The beverage essentials were sparse however and the only item provided in the fridge in the room was a small individual carton of milk ... No water, juice, biscuits, snacks and no mini bar option. Poor really in comparison to the welcome items that we'd been provided with when staying in a hotel in Freemantle the day before. Another drawback for those booking who are not Australian is that the mandatory charge made by the hotel will take up to 10 working days to be refunded onto my English credit card. This is not really acceptable. Does the charge actually need to be taken or should providing credit card details be sufficient? Again, the hotel in Freemantle (Garde & warders) chose not to deduct the charge.

We stayed at this hotel during the recent Ashes Test and, unfortunately, it fell well short of expectations. The reception team had a noticeably poor command of the English language, which made even simple interactions surprisingly difficult. The concierge staff were unable to direct us to the cricket ground – quite astounding considering it’s one of the city’s key sporting venues. The bar was another disappointment. Closing at 11pm, and even as early as 10pm on some nights, is hardly what you’d expect from an international hotel. It left the place feeling lifeless just when most guests were returning from the day’s events. Overall, the staff appeared disinterested and disengaged, as though they would rather be anywhere else. Coming straight from the Pan Pacific in Singapore, the contrast was stark – it genuinely felt like dropping from a polished 5-star property to something more akin to 2 or 3 stars at best. A disappointing experience and not one we’ll be repeating.

I paid $2000+ for a room in Pan Pacific Perth (21st Nove-22nd Nov 2025); and have a confirmation receipt from the hotel. but as we arrived in the hotel on 21st November around 5:00 pm, we've been told that our booking in non-exiting, we were so shocked at that moment, not just we are expecting a warm welcome as we supposed to have for a prestige hotel, instead, we have been turned out coldly, the on duty manager has been called in, but still helpless, we were told that our booking is not in their system, and the hotel is fully booked on that day, ( actually, nearly all hotel rooms have been fully booked in Perth on that day, due to the Cricket event). The black and white fully paid confirmation paper has simply not been honored by the prestige hotel, we were very closed to be "homeless" on that day in a city a few thousands km away from home. When we lodged a complaint later, the hotel replied that because we had canceled the booking. No idea what made the hotel think that we will arrive in the hotel carrying all luggage and cancel a nonrefundable $2000+ booking! Luckly, I have asked the on-duty manager of Pan Pacific hotel to write down the reason that we are refused to stay in the hotel on that day, otherwise, not just me and my wife have suffered a very stressful time on that day but also lose that $2000 we paid. To my point of view, Pan Pacific hotel is not just very un-professional, unfriendly, but very tricky, is a so called 5 stars hotel that you can't trust. I've been traveling around the country and world, but never ever have experience this kind of issue, Shame on you Pan pacific Hotel!

Recently refurbished to a high standard throughout, clean and modern styling. Busy conference hotel has ideal location within short walks to all main areas in city centre and also the jetty for river trips and Rottnest Island, Avis car hire depot a 35 min easy walk. Room was large for a city hotel, well appointed and equipped including bottled water. All staff were friendly and helpful, breakfast buffet provided a good range of choices, both the sports bar and wine bar offer food until late, also plenty of choice of restaurants nearby at the jetty area. Would choose again when visiting Perth.

Check in at Reception was sadly very poor. Unlike the rest of our experience at the Hotel. Having arrived slightly ahead of our book in time we were told our room was going to be prioritized and they took our mobile phone number and we were to be txt as soon as it was ready. Over 2 hours had elapsed and no txt. We joined our excursion group and after our city tour. Only then did we get our room key via our tour director. Very disappointed. Having waited so long my wife found the water from the communal water station had a poor taste. So we went to the Bar to buy a bottle of still water only to be told they didn't have any only lightly sparkling which we purchased but this aggravated my wife's health condition. In our room however when we did eventually get there was a complementary bottle of the still water. Enough said!! Our room when we did get in to it was clean, well appointed and we will be revising later in our Tour. The food has been exceptional good in quality. Just the initial experience and poor communication has tarnished what should have been brilliant.