Impiana Private Villas Kata Noi

Booked a 4 night stay in the private pool villa. The view was beautiful and the staff was friendly. We had an issue at our villa and they even upgraded us because they were fixing the problem! All the staff were super friendly and the manager Tina was very accommodating. One of the staff Fook went above and beyond to make our stay even better.

Виллы довольно старые тут давно надо делать ремонт. Были проблемы с водой по вечерам ее просто не было никакой 2 дня из 8 . Так же можно сказать отсутствует спорт зал его завалили хламом и заниматся там не возможно . Сервиса как такого нет тут да и завтраки по меню выбора почти нет .Может и раньше это были шикарные виллы но время их прошло . Из положительного только вид . Не рекомендую .

口コミが良いのと、Instagramの投稿が美しいのでこのホテルを選びました。 結果として、「騙された」と感じます。 一泊の料金は、およそ¥50,000($335)でしたが、日本のさびれたビジネスホテルと同等です。 多くの日本人がInstagramやGoogleマップの評価で宿泊し、がっかりしないようにこの口コミを書きます。 ①立地 Kataの静かなエリア。部屋からの眺めは良い。徒歩10分圏内にコンビニやレストランなどがある。 ②ハード面 ・共有スペース エントランスからロビーまで階段。大きなキャリーバッグを自分で運ばなければならなかった。通常5万円も払わせるホテルであれば、このような立地であれば必ずエントランスの前にスタッフを常備する必要があるが、居ない。 ・ロビー＆レストラン ロビーとレストランが仕切りがなく丸見え。空間に2つの用途の設備を配置するには狭いスペース。食事中、落ち着かない。 ・部屋 とにかくボロい。おそらく建設当初より修繕されていない。壊れたものは壊れたまま。プールサイドにブルーシートが敷かれたままなのは気分が白けた。 電気もつかない箇所があった。 プールは汚くて入れない。テラスは床がひび割れていて、裸足で歩くのは危険。 ウェルカムフルーツにはカビ。 バスタオル類は1人1枚ずつしかない。 ③食事 朝食しかとっていないが、パンはスーパーの袋入りのパンを温めたもの。点心なども冷凍品。それゆえ、ルームサービスを使う予定だったが、レベルが知れないので怖くてスーパーで食材を手に入れた。 ④スタッフ 普通。最低限の人数しか置いていない。 言えばやってくれるが、言わないと何もしない。

Расположены на скале. Красивый вид. Удобный сьют. Большой персональный бассейн. Нет сервиса в номер. Берут депозит за минибар - это оскорбление недоверием к клиентам, которые платят высокую цену за номер. Не удобно ходить - очень много лестниц и ступенек. Не работает ресторан на ужин. Можно приехать на несколько дней. Долго жить не удобно. Завтрак хороший по меню. Ставят воду в номер каждый день.

We booked for a pool villa for 2 nights. In the end, we had to leave in the middle after a disastrous NIGHTMARE of our honeymoon trip. Nothing was like what it was advertised or reviewed anymore. Such the things have already been gone. As of April 2023, THERE WAS NO MANAGEMENT TEAM LOOKING AFTER THIS VILLA OPERATIONS. We were told that GM and leadership positions were still unfilled. No manager on duty. There were only operational staffs working and they were clueless on their works. On the arrival, no staff attended us. We had to carry luggages down the stairs ourselves. We walked into the lobby. There was no service staff at Checkin counter, though we recognized some staffs stared at us with no further action. At the end, a guy walked to us to do a checkin and informed us that the villa was hosting Wedding events during two nights, so expected no food at the restaurants, no butler, no turning down services. In case we want to dine something, please order food delivery! We were brought to our villa which was still fine with nice ocean view but looking aged. From that moment, we realized that all the staffs were only focusing on the wedding event, and overlooked ALL OTHER GUESTs in the resort. As we tried to walk to the counter to get some helps with the ironing, we ended up waiting for 20 mins at the counter with no one reached to us, but they just standed at the wedding preparation staring at us. We ended up had to order a delivery dinner where no staff even offered us any other helps. Nightmare gradually came to us. We started to realize room defects. The in-room telephone was not working. And again, no staff at Checkin counter, all at Wedding event. We ended up had to use our cellphone to call direct to the hotel until there was one staff picking up a call for ironing and ice buckets. At 11pm, once we prepared to sleep, we realized that the air-con in the bedroom was not working anymore and the room got hot and hoter. We ended up calling to the hotel number phone. This time a staff accepted our call. His first response was "Yeah, the air-con is usually like that. Other guests had no issue!". We called again and he ended up to get into the room, saw aircon not working and offered us to move to the last vacant Family room villa (which was below our room). He brought us to inspect that room and in the end the bedroom of that Family room villa turned out similar (dry and hot). The only thing he could say was "he was sorry and he was just a night shift staff and couldnt do any other things". No technicians on duty, no manager on duty. We didn't want to move out luggage at midnight hence we decided to try sleep but at the end we had to brought ourselves to sleep at the Living room! The later day we reached to the same guy checking us in the day before. Breakfast was not even served to us. His first reaction was sorry and "he was just a normal staff not management". He in the end talked simiarly to the night shift guy, brought us to the the same Family room where the air-con was still similarly hot. He then admitted "It's all like this across rooms and there was no other villa left except this family room and the others which guests hadnt yet checked out". He mentioned that he talked to some teams of Impiana in Patong and they were okay to do the refund for the second night in case we decided not to stay, and of course we decided to checkout immediately. This stay really RUINed our Honeymoon. Sum it up, with this costly price: 1. No facility (gym, spa), no guest service, no professional butler - specifically if its the day where there are scheduled events, no food and no staff to support you. 2. Staffs were clueless. Reactive, only chosen to serve wedding guests, were unable to react to the cases professionally due to the lack of management/leadership 3. The property is detororating, depreciating and no clue for a fix. Thinking of staying here, wedding here? Think twice. AT LEAST FOR US, NO RETURN EVEN FOR FREE.