Hyatt Zilara Riviera Maya

Have stayed in both Zilara Cancun and Zilara Rivera Maya and this one is by far my favourite - mainly due to the fantastic staff. Much more laid back vibe (albeit older clientele - mainly 50+). The staff seem to genuinely love their job and are so helpful. Miguel, Julio, Denise and Joanna were particularly fabulous. Food is fresh and good quality and staff are attentive to allergies (although do state if it’s an allergy not a “preference”) Lots of wildlife wandering around, coatis, iguanas, capybaras. There is an element of “lounger war at dawn” with large parties reserving a huge row of the poolside sunbeds at 6am so worth getting up to watch the sunrise / put your towel down, but plenty left later if you’re not fussy on location. Cabanas are extra but not expensive. Tips - If you book a bottle of premium wine (pretty reasonable at around 2x markup) for a restaurant or one of the entertainment nights you get premium seating which can be useful at busy times. - Lock your balcony door at all times - the coatis can and will come in your room and are not shy to do this and will through your bags for food - Take lots of dollars or pesos for tips - we did $1 on drinks and $5 at lunch /dinner - not expected but appreciated - Rooms in the main block above the bar are really noisy until the bar closes - choose a room in the wings if you plan to sleep before 11pm - 20 min walk along the beach is a cenote which is worth going to for a swim - but be careful of the strong current and do not swallow the water!

Exceptional facilities and staff. This is the must-stay place in Playa del Carmen. The service starts the second you exit your transportation and continues, 24-hours a day, until you leave. All aspects of this resort were exceptional, but the staff deserves mentioning. They're kind, attentive, and genuine.

We enjoyed our visit especially the time to relax on the beach. The food was good in the restaurants that we could get into, the Italian restaurant was always too busy so we did not get to try it. The activities were fun with so much to enjoy and do. We love yoga but would have loved two morning classes rather than one morning class and one at 6:00pm which interfered with dinner. Overall we enjoyed our stay.

Este hotel es un gran lugar. Todo el personal es maravilloso y amable. No es el típico resort gigante. En realidad no es tan grande de tamaño pero su servicio es espectacular. La cocina en todos los restaurantes es deliciosa y limpia. Nuestras mayordomos, Sofía y Fernando hicieron que nuestra estancia fuera más que perfecta. Al principio, la verdad teníamos algunas dudas, pues habíamos leído algunas opiniones negativas, pero francamente nos sorprendimos de lo bien que está el hotel y lo bien capacitado de su personal. Aunque es pequeño, tiene todo para pasarlo feliz. En el Tepan del restaurante japonés, nuestro cheff Irvin fue súper divertido y servicial (además de cocinar delicioso). Y busquen al mesero Miguel (en cada uno de sus tres restaurantes para cenar hay un Miguel), pues dan el mejor servicio. En el spa también nos consintieron y relajaron. Gracias a Jorge, a Amparo y a Ingrid, pues hicieron de nuestra experiencia una muy relajante. Gracias a todo el personal del hotel. De verdad volveremos porque nos vamos muy felices!

The property was amazing. Bed and pillows were so comfortable my room was definitely a great place to unwind. Staff was incredible property was clean. I would recommend for couples very romantic place great for a wedding venue. Beach is amazing overall nine out of 10