Hyatt Zilara Riviera Maya

This is an older property but very well renovated "still in progress" and well maintained! Entertainment was GREAT! Relaxed , laid back atmosphere "mature adults"!

I'm a Hyatt Unlimited Vacation Club member, so I've been to many of the all-inclusives under the Hyatt umbrella, but had never been to the Hyatt Zilara Riviera Maya. The resort is nice and we had fun, but my friends and I couldn't really enjoy it to the fullest considering we all (five different people) had stomach issues/felt sick over the four days we were staying there. I would never write a review like this if there was any chance we got something from somewhere else, but it's too insane of a coincidence that every single one of us was doing poorly over the course of the four-day stay. We managed to make it on one AMStar excursion, which was phenomenal, but we couldn't enjoy our trip to the fullest because we all felt bad. We did not consume tap water, but maybe the ice in drinks was not made with bottled water, the water served at the restaurants was not bottled, food was washed with unsafe water, or maybe we all consumed something bad/expired? Also, this resort has a beach, but getting in the water is near impossible given this time of the year has an influx of seaweed in that part of the ocean (not the fault of the resort at all, just an FYI). The resort is quite nice, but I'm not sure I would return given what happened to all of us.

Great small hotel. Was not very busy during our stay which made it relaxing. Bianca is the most hard working lady, super friendly and kind server. Saw how she walked all day around the pool serving with a smile. The Asian restaurant has a reservation option and sushi. Definitely worth going. Our chef made it super fun and even shaped the fried rice with “love” when he learned we were celebrating our anniversary. The resort is very well kept and always clean.

We had a wonderful time nice and quiet we had a swim out on what would be the North side i guess? Lots of good sun in the afternoon. We were taken care of extremely well by Miguel at the Breakfast Buffet and the Lola Beach bar. Evening fun was well handled by Yuneal and he always had a REALLY BIG SHOW ready for us every day.

Our stay at the Hyatt Zilara Riviera Maya was as close to perfection as you can get! The staff was incredible and so accommodating and friendly. The facilities were so clean and immaculately kept! I love the rain shower in the bathroom, and my bed was as comfortable as my one back home A few amazing employees that stood out were Jhovani- host at the buffet , Andreas- director of facility , Luis from the buffet and Mauricio from the spa. I also can’t say enough about the entertainment staff! Victor, Yunuel, Fermin, Sandra ,Dulce, Arturo helped me in countless ways and made every guest feel special. If anyone is looking for a little slice of heaven, definitely consider a stay at Hyatt Zilara Riviera Maya!