Hyatt Zilara Riviera Maya

Service: Staff was mostly good overall. Rooms: Clean and acceptable. Location: Good location; pool and beach areas were nice. Food & Drinks: Below average. The soda tasted watered down, and the alcoholic drinks were also not great. I didn’t drink much because options I actually liked were limited. The food overall was disappointing, and I got sick after eating at the Italian restaurant. Spa: The highlight of the resort—excellent with no complaints. Overall Experience: Not good. We made the best of it for the sake of family we were traveling with, but we will not return. From the beginning, the experience started off on the wrong foot. We purchased a UVC membership in 2019, which was a significant investment. Since then, Hyatt has taken over UVC, but regardless of ownership, our experience has been frustrating. We arrived around noon and understood that our room might not be ready yet—that part was completely fine. What wasn’t acceptable was being immediately bombarded with repeated attempts to upgrade our membership. This has been an ongoing issue with UVC, especially since COVID. On a previous visit, we were incorrectly told that our membership was expiring, and I had to pull out our contract to prove it is valid through 2039. Within the first hour of arrival, we were focused more on what we don’t get unless we upgrade, rather than being welcomed to the resort. It set a negative tone right away. We were told our room would be ready around 4 PM and that we would receive a message when it was ready—but we never did. After 4 PM, we had to go back ourselves to check. When we were finally given our room keys, there was little to no direction on next steps. No one explained the luggage process, so we were left standing there until we asked what to do. The resort becomes extremely quiet after 7 PM, to the point where it feels inactive. The drinks are below average, with only a few being tolerable. Dinner was disappointing—especially the seafood, which tasted artificial and lacked seasoning. Breakfast was okay but nothing memorable. I did not try lunch. Overall, the experience was frustrating enough that we seriously considered leaving just two days into our stay. Unfortunately, this is not a resort we would return to.

We visited the Hyatt Zilara in Riviera Maya (Cancun) in April of 2026. It was a nice resort, but certainly not one of the best all-inclusive resorts we've stayed at. The Hyatt Zilara in Cap Cana was a far better resort. It is a larger venue offering more restaurants, pools, and places to roam. We recently joined the Unlimited Vacation Club and would chose other resorts for our future vacations.

Check in was fine. It was odd that we were moved around to three different tables before we got to our room. They really pressed us to agree to a timeshare presentation after I politely said no four or five times. The woman would not take no for an answer until I got up and left. They’ll offer you free bottle of booze to rent a cabana for 1700 pesos. At checkout my itemized receipt shows 1300 pesos for the vino and 400 for the cabana. So my recommendation is to pay much less for the cabana all day and allow your INCLUDED drinks to keep coming. Alejandro and Martin were absolutely lovely and we did not even have to order our drinks. They were by (almost too often) to refresh our drinks. We just loved them. Michele is also worth mentioning as a very hard working, kind staff member. They really were all hustling and ensuring we had everything we could need or want. Very clean and friendly however very lacking in nightly entertainment and would agree that food is hit or miss. Tempest definitely the best for us. Unfortunately the Lola’s restaurant was closed during our stay and this was not info we were provided before hand. Staying here for a week with only two restaurant options outside the buffet was a bit disappointing. Room service food quality is consistently cold and dry. Social bar was excellent. Give them ingredients you like and they’ll whip you up a magical cocktail! My husband was very ill on our check out day and the staff would not accommodate a late check out of even one hour like I requested. As well, it took three different calls to concierge to get robes to our room and have our room cleaned. The sliding glass door of our room was broken and someone came by to look, saying they'll be back to fix it and this never happened. The beach was very nice and clean and the pool was refreshing and incredibly welcoming on the hot days. Chair game is real. Unfortunately the staff does not seem to monitor unused chairs. People really get up at 6am and claim chairs they don’t even end up using ! Coatis were not an issue. They’re adorable and if you think otherwise you probably think panda bears are gross too. The staff did have a dog and hawks making their rounds to keep the coatis away. Overall we would not stay here again. We preferred Secrets Akumal where you can find a lounger anytime of day and the entertainment and restaurants are better. Overall review of the resort is 3.5 star.

We had a great stay at the Hyatt Zilara. The staff were very welcoming. I would recommend this hotel for couples rather than solo travelers or friend groups. The vibes are very chill and lowkey. The food and entertainment are geared towards foreigners so if you’re looking for something authentic this isn’t for you. The beach was kept very clean and the amenities were also very nice.

Abraham at t he pool bartender was fabulous