Maroma, A Belmond Hotel, Riviera Maya

Please check the seaweed map if you are traveling between April - November. The beach is awful between the brown muddy waters, the Smell of rotten eggs from the seaweed, and the constant noise of the tractors and dozers clearing all the piles of mess. If you do decide to come during this time period, please do not stay beach front. We were awakened each morning by 7 am to the constant loud beeping of the dozers backing up. The service on the other hand is truly amazing and they have done a remarkable job on the recent renovation.

We had a wonderful stay at Belmond Maroma. Our group of family and friends enjoyed all aspects of this resort -- the delicious food, outstanding service, comfortable and well appointed rooms, spa treatments, gym and activities including Loteria (so much fun) and snorkeling. The food and services levels were excellent. (Can't say enough good things about it.) Two outstanding dining experiences were dinner at Woodend and a private beach dinner. This resort is very special, and I would highly recommend it.

Maroma is fantastic all around. I cannot imagine a better experience in Riveria Maya. World class accommodations, a thoughtful sense of place, and absolutely delicious food with unique flavors. Service is great, super friendly and unassuming, everyone seems so genuinely happy and the vibe of the whole place is perfect. You don't want to miss this place.

I travel quite a bit, but this was my first time experiencing Mexico—and especially my first taste of ultra-luxury. To say my expectations were surpassed is a massive understatement. From minute one, Sabrina and Francine took exceptional care of us. These ladies aren’t just great at their job—they genuinely seemed invested in making sure we had the best trip possible: Check-in, excursions, room service, everything. I asked about buying the hats and sleep poncho from our room, and next thing I knew, they showed up as gifts. Talk about unexpected generosity! And when my roommate Jorge realized he’d forgotten his pants (classic!), Sabrina and Francine didn’t miss a beat—they arranged to ship them back to Mexico City for us. Seriously impressive. If you love snorkeling, don't miss the boat trip. Crystal-clear water, excellent guides, and it felt meaningful to see the coral restoration happening up close. The hotel nailed the small details that made a huge difference. Personalized notes in English for me and Spanish for Jorge, baseball caps embroidered with our initials—thoughtful touches that turn a good trip into an unforgettable one. Stephan (the General Manager) and his entire team deserve huge credit. This isn’t just a 5-star experience; it’s a 10-star memory. I'm already thinking about coming back—and next time, I'll double-check that Jorge packs everything!

An exceptional four-day escape. From the moment I arrived, everything exceeded expectations — the stunning facilities, impeccable service from attentive, gracious staff and an elegantly appointed room that was spacious, beautifully designed, and outfitted with every imaginable comfort. Meals on-site were exceptional, and the entire experience felt effortless, indulgent, and world-class in every way. A perfect blend of relaxation and sophistication that redefines luxury — I can’t wait to return.