Mirbeau Inn & Spa at The Pinehills

I work with non-profit that helps women living with breast cancer. Mirbeau Inn and Spa in Plymouth has been a wonderful and generous partner to our organization for several years. Every time we send someone to Mirbeau, the guests share glowing reports about the spa treatments, rooms, facilities and customer service. Here are a couple examples of the positive comments we have received from our recipients who spent time at Mirbeau: "Just wanted to let you know what a wonderful and relaxing time [we] had at Mirbeau. It was pure bliss! I’ve decided that I want to build a Quiet Room in my house. 😂 Thank you so much for your help and for suggesting this spa. I had no idea that I could totally walk around in a robe all day and night in front of strangers and not really care. 💗" “Thank you so much for arranging such a wonderful getaway. I truly felt like a princess. I had never been to ... Mirbeau Spa and they were so lovely there. From the moment we got there it was so magical. It was so nice to get time just with my husband. The spa was amazing. I had the best massage therapist, Jennifer! I could take her home with me. Just so kind, so knowledgeable, fate truly brought us together."

There is much to like about this resort. The rooms are large and comfortable, with a soaking tub and gas fireplaces. The spa area is great, especially the relaxation room with the foot soaking pool and the greenhouse area for hanging out. I had a wonderful massage. We had a dinner and breakfast there. The food was good, but a resort this size should have more than one offering at every meal, or at least have an informal coffee shop. (They do sell sandwiches, wraps, and drinks at the spa.) There seem to be a number of issues with the management and front desk services, however. There were difficulties in making the reservation (the site was down, then the email system wasn’t working so no confirmation could be sent for a week). When checking out, they had not included the discounts in our package and seemed confused how to rectify it. In between, we noticed slow service, and almost everywhere we went in the hotel there was a new person training. I am not sure if there is a broader problem behind the scenes with management or personnel? Still, overall I would recommend this for a weekend away as a couple or a girls weekend.

We checked in and were greeted with a glass of prosecco. And it just got better from there. Manicured scenery, elegant lush room with a huge soaking tub and gas fire place. The bed was so comfortable! The spa…woah. Just woah. Everywhere you go, everyone was friendly and helpful. Did I mention the hot tub the size of a pool? I saved up for this birthday weekend and I’m saving to go again! Worth Every Penny!! Oh and a special birthday wish from the dedicated staff!!!

If ever you’d like to have a primo breakfast experience, go to Mirbeau. The staff is so courteous, attentive without being intrusive, and the food is delicious! We sat on the porch on a gorgeous day and shared a complimentary dish of various fruits that was brought after we were seated. I ordered The Charlemagne—a special combination of Brie, prosciutto, and spinach, with the most scrumptious fingerling potatoes. We all enjoyed the food, the service, and our time together. Perfection first thing in the morning!

I expected a luxury experience from Mirbeau Spa in Plymouth, but instead I left disappointed and embarrassed. I purchased a gift card on August 21st and was told by the reservation specialist that my guest could use it even before the physical card arrived, since the spa would be able to look up the 16-digit number. That reassurance turned out to be completely misleading. Despite receiving three emails about the shipment, none contained the card number, leaving me unable to use something I had already paid for. This created an awkward and frustrating experience in front of my guest. When I reached out for clarification, the response I got was dismissive and focused entirely on shipping policies I never questioned. Instead of acknowledging that their staff misinformed me, I was flatly told, “We do not refund gift cards.” For a spa that markets itself as a premier, luxury destination, the lack of accountability and customer care was disappointing. Hospitality should be about trust, clarity, and making guests feel cared for—not leaving them embarrassed after spending their money. Sadly, I cannot recommend Mirbeau Spa based on this experience.