Our stay was great - The family really enjoyed the hotel. We relaxed in the lobby, enjoyed the decor, location was spectacular and the TV in the room was grand! Our dog even appreciated the water bowls in the lobby. We'll be back for sure. Ohh yeah - the coffee bar was a big high too. Nicholas and the front desk team made our stay. We felt very welcome and concierge had great advice.

The hotel was modern and clean. Centrally located for all of the visits we were making in the 3 days there. Staff were friendly and helpful. They checked in to make certain we were having a good stay. I will be booking my next stay in Portland at the Duniway.

I don’t tend to leave negative reviews but my stay definitely fell short of any expectations. The Duniway Portland is definitely not a 4 star luxury hotel and should not be included in the American Express Fine hotel and Resorts program or advertised as such. The hotel itself is very dark and dreary. Stayed on a Sunday night and the only hotel restaurant was closed for dinner (?!?) so there was only lounge/bar food available. There was no dinner service on Sunday/Monday evening so not sure if they're having staffing issues. The lounge spills into the front lobby so you don't feel like you're getting a dining experience at all. Seems like it's mostly a place for people to grab a quick drink and dash. The server in the bar/lounge area seemed disinterested and overworked and could not care less if you're wanting to order any food or drinks. I had trouble trying to spend the food credit since nothing looked appealing. Food at the Mayrose was mediocre at best and either undercooked (salmon) or burnt (bacon/pork hash). We had no energy to even complain given that the workers all looked overwhelmed and busy. The people working at the front desk are extremely unfriendly. When checking in, three people at the desk barely wanted to look up. When checking out, the lady was extremely rude and didn't want to even provide a receipt or confirmation of my charges. She stated that it would be emailed and would not answer my question prior to helping the guest behind me. I was not holding up any lines and the total interaction was less than 1 minute. Rooms are very old and dark. There is a humid unpleasant smell in the rooms. Water pressure in the shower is weak and towels are paper thin. You can hear all the construction/ruckus even at night and doors slamming in the hallways. They put us on the "17th floor" to give you the illusion of being higher up but the building starts on floor 11. We had late check out until 4pm but had no desire to stay any longer after breakfast. I tried giving the Hilton brand another chance but I prefer the Hyatt and Marriott hotels by far. I wanted to treat myself to a nice staycation but would prefer to stay in my own home based on my experience. Parking is not included. It is $33 a night (self park) in the adjacent parking garage. It is extremely narrow with low ceilings. It was difficult to get out without a parking attendant. Based on prior reviews, the broken garage seems to be a common occurrence which I know is not the fault of the hotel but leaves the overall experience less than pleasant. Lastly, there was also no valet attendant to be found on both days.

Everything was fantastic! Thank you for a wonderful experience. The Macchiato Jeff made me was pure perfection!! Also, Aileen at the front desk made me feel very welcome to your beautiful hotel! *Another huge plus!!! - You can grab an amazing smoothie across the street at KURE (ask for Mike) I'm looking forward to my next stay 💗

During my recent stay at Duniway, a Hilton Hotel, which I booked through AMEX FHR with high expectations, the experience turned out to be deeply disappointing. From the onset of the check-in process until the conclusion of my stay, the service was consistently poor and discourteous, devoid of any smiles, greetings, or apologies, thereby casting a shadow over the entirety of my visit. Upon stepping into our assigned room, we were immediately struck by its shocking lack of cleanliness. Human hairs of various lengths and origins littered every conceivable surface: in the shower, the sink, on the door handles, strewn across the couch, and scattered across the floor. Additionally, greasy fingerprints blemished the tabletop and television, while lingering pieces of dust and ash marred the stationary phone. The presence of black mold within the shower cabinet, toothpaste residue clinging to the mirror from previous guests, and unidentified dried substances—likely snot—adhering to the sink only heightened our dismay. The walls and doors bore unsightly splatters, further compounding our disappointment with the state of the accommodations. It is inconceivable that a property associated with FHR from Amex and bearing the Hilton name could fall so short of basic standards of hygiene and guest comfort. Something good from our stay: The restaurant's waitstaff provided excellent service during dinner and breakfast, and the food quality was good.