Andaz Prague

Location was central but slightly apart which was wonderful- very walkable to the center. Room was beautiful and clean, very elegant hotel.

As my usual hotel was fully booked, I looked last minute for a new one for my recent business trip. Did not have many requirements: city center, parking, good breakfast. Andaz not only fulfilled but exceeded expectations: very kind staff, stylish and comfy room, excellent breakfast. I would even consider to have a longer stay here, also with the family. A random booking turned into a great experience.

I have been to many hotels and this by far was one of the better experiences I have had. The staff was very friendly the whole time, answered any questions I had and assisted me throughout the stay. The rooms were very nice, provided a bottle of wine as I arrived and some other drinks. I used Amex platinum so I had the breakfast plus $100 credit to use for food and drinks. All of the food was delicious, breakfast was all you can eat with choices to order. Room service was also efficient and tasty. The location of this hotel is also perfect because it's 10-15 minute walk from old town and all of the sight seeing activities you want to see, but not it a busy location itself. The gym and spa was a nice bonus to use to. Overall, I will definitely be recommending staying here for my family that is going to visit Prague soon, and would recommend anyone else who is visiting to stay here. My experience here was also my first time at an Andaz Hyatt and they have given me a great first impression, making me want to go back.

This hotel is a beautiful gem located in the heart of downtown Prague. It offers a range of fantastic amenities, including a complimentary coffee station and sodas, which are small but thoughtful touches. The staff was incredibly polite and helpful throughout our stay, making our experience truly enjoyable.

Everything else was good and we liked the overall experience at Andaz, but the customer service was extremely disappointing. We requested a bottle of water from the room and sent multiple messages and called the front desk, with no answer or response. After waiting more than an hour and a half, I had to go down in person to explain that my wife was sick, thirsty, and had been waiting for water with no response. Only then was water brought up, and it was the wrong kind, sparkling water, despite me clearly asking for regular water. This was the worst part of our stay. Simple basics like this make or break the guest experience and should receive the highest level of attention and training. Andaz has the potential to be an excellent brand, but sloppy service like this makes it feel no better than a cheap motel.