The Ritz-Carlton, Turks & Caicos

The Ritz-Carlton Turks & Caicos is a beautiful property and it’s conveniently located next to local restaurants/supermarkets, which made getting around and exploring very easy. The check-in process was painfully long and despite arriving before several other guests, we watched others receive their room keys and head up before us. We initially thought it was an oversight on their part but the check-in was again painfully long when we went back to the resort a year later. The overall service (check-in, room/pool service, restaurants) is slow.

We had a wonderful stay at the Residences. The only frustration we experienced was the lack of cooperation at Red Hospitality on the beach (the group who facilitates guest use of the complimentary water activities - kayaks, SUPs, Hobie Cats). This group always had an excuse as to why my daughters and I could not use the equipment ("We are painting the shack," "The water is tough rough," "It is too windy."). These were calm waters with light breezes. Thank goodness for Frantzcino "Reeses" Resias! He assisted us in taking out a Stand-Up Paddle board enabling us to enjoy this complimentary service. It should not take a security guard to do the job of the Red Hospitality workers who did not seem to want to be troubled with doing their job. Ritz - you should have a firm talk with the group managing your water activities. Reeses saved the day for you this time.... but I am sure there are many other guests that have experienced the same as we have with Red Hospitality on the beach.

Off the Charts! First of all, location is fabulous! The entirely island is as safe as can be bc the people are the loveliest Christians in the world. The people all over the Caribbean are wonderful, but they are especially so, here on Turks & Caiços. Just so friendly, so generous of spirit, so kind— they are the reason we had the best vacation! The PEOPLE. It’s smack in the middle of the best beach, similar to 7 mile beach on Grand Cayman which is so lovely to be able to take nice long walks on the magnificent and pristinely fine sand. I love all of the Caribbean people! The Turks & Caiços people worked so hard and they were so loving and kind!!! I just love them!

Our stay at the Ritz Carlton in Turks and Caicos was absolutely wonderful. Beach is exceptional and weather was great, but it’s the staff that make this place an A+. Catering to your every need, and doing it with a smile. Thank you Latoya, JP, and the rest of the staff for your kindness.

I had a reservation at 7:45 pm, got there 5 minutes before, dinner was served at 8:52 pm- not a good experience for an over $650 bill - I know is island time but I waited too much for a restaurant that was at 60% capacity.