Grand Hyatt Shanghai

Terrible check-in experience. There was a line for check-in. I asked if there was a counter for Hyatt member, the staff told me to stay in the current line. Then, she kept promoting dinner reservations to me while I was waiting. After check-in, I found there was an empty Hyatt member counter around the corner! She wasted me over 15 minutes! Breakfast was a mess. My table was taken after I brought back food. People were running around taking seat without any order. No staff was there managing the flow. A cheap buffet restaurant would do a better job than that.

Grand Hyatt Shanghai is a very nice property. It’s located right in one of the best areas. Having breakfast at floor 56 with Huangpu river view is incredible. Hotel staff is very friendly especially those working in the lounge such as Yan Lu. I am also grateful for another lady in the lounge who arranged to setup layaway bed. My only issue is that check in time is a bit long. Here the hotel staff was very nice for letting us check in in the lounge without asking whether we have lounge access or not.

Nice enough hotel , i think the hotel is above offices and starts at the 50th ish floor, reception and dining is a few floors different , the view of the city from the top bar is superb would certainly recommended going up if its a nice day. Room was ok , shower, bath & plenty of bottles of water so all good. Food in the morning is split between western and authentic food , odd set up as you have to ask for coffee etc, but otherwise all ok . Was here solo on business , overall issues , and not bad …

Location is great but that’s it for a 5 star hotel. The check in is very slow. Multiple rooms have a cigarette smoke smell. We have tried 4 rooms and moved with our luggages multiple times until we found a room without cigarette smell. They will charge you $1,000 deposit, which is the highest I have seen in a hotel, and it has been three weeks so far and they did not release the deposit yet. The staff at the bar for breakfast do not speak english, we struggled to order a green tea. To be honest I wouldn’t pay this amount just for the location.

My son and I had a one-night stay at GH Shanghai in June. It was our first ever trip to China and GH Shanghai did not disappoint. We booked Diplomat Suite with cash + SUA and upon checking in in Hyatt app, noticed that we were upgraded to Presidential Suite on the 83rd floor!! Upon arriving at the hotel, staff member helped with our luggage and brought it to our suite. Check-in was on the 83rd floor (club lounge) and the nice staff there mentioned that they've upgraded us to Presidential Suite since it has better views than the Diplomat suite. Really appreciate their attentiveness for the upgrade. Views were amazing, especially at night, we did not want to leave! We had breakfast at the main restaurant, decent for a Grand Hyatt hotel before heading out to the hotel. Location is great, we walked around the area at night and noticed lots of shops and restaurants nearby.