Grand Hyatt Shanghai

The hotel is old and the wall made wood cracking sounds at night, did not sleep well. The staff relocated us to a room with strong smoke smell, we did not like the stay

Conveniently located at Pudong with easy access to Oriental Pearl Tower and IFC via the pedestrian bridge. Shanghai Tower is just across the road. Lots of eateries and cafes around. Hotel has great view which is why we choose to stay here. We booked 4 rooms and all have different layout due to the configuration of the building and all our rooms have river views with 2 facing Oriental Pearl. We had lunch at Cloud 9 located at level 87 which is just 1 level below Jin Mao Level 88 Observation deck.

Staying right inside the Jin Mao Tower—one of the three iconic skyscrapers that define the city skyline—was a truly special experience. There is a unique charm to living in such a legendary landmark, and the high-rise views from the room were simply breathtaking. Unbeatable Location & Connectivity: The location is functionally perfect. Having a mall right downstairs is convenient, but the real highlight is the direct underground access. You can easily walk to the metro station and other neighboring shopping centers through the connected tunnels without ever stepping outside—extremely practical and efficient. Exceptional Service & Elite Recognition: The service standard here is impressively high. As an elite member, the recognition and benefits provided were comprehensive, thoughtful, and well-executed. The team truly knows how to take care of their loyal guests. A special mention to Ms. Wang Qian and Mr. Ryan in the Club Lounge for their professionalism and helpful assistance throughout my stay. If you are looking for a hotel that combines the experience of staying in a landmark skyscraper with excellent connectivity and superior service, this is the place to be.

We were fortunate enough to stay at the Grand Hyatt Shanghai for a whole week. All the hotel staff were incredibly dedicated, warm, and proactive in greeting us and assisting with any requests. The Grand Club offered ample food and beverages and readily arranged meeting rooms for us. Staying for a week in one of Shanghai's iconic skyscrapers was an absolute treat! Special thanks to the cleaning staff on the 82nd floor for their meticulous twice-daily cleaning and turndown service. We also want to thank Feng Wenwen, a server at the buffet restaurant on the 56th floor, for her enthusiastic and attentive service and assistance. And the incredibly popular seafood buffet dinner is definitely the best in Shanghai!

The lounge staff really made our stay special. The check-in at the lounge was very smooth and they provided us an available room with great views. The staff worked really hard during breakfast, afternoon tea and evening cocktail and provided excellent service.