Hotel Mousai

Absolutely great experience at Mousai Puerto Vallarta. Very warm welcome from Alejandra -front desk. Pilar, Edgar, Olga served gracefully at Italian restaurant Noi. Rooms were very clean and neat. Special thanks to the General manager Cecilia Bustos and Food & Beverage manager Favian Ocegueda. My husband and I look forward to visit that high class hotel again in the near future.

Staff at Hotel Mousai are the best. They go out of the way to make sure you have everything you need. We also enjoyed the way staff interacted with each other. Staff earned our respect and thanks. Food was excellent and the property is very clean and beautiful. The biggest drawback is the noise from construction on the new towers and on the beach where boulders were being dropped and dragged to make an ocean barrier. We were in North Tower with a beautiful ocean view, but you do have road noise. Don't go to Mousai expecting a beautiful big beach where you can walk for miles because you will be disappointed. If you want a beach experience, go to the Nuevo Vallarta area. Go to Mousai for pampering, relaxation and a great dining experience. Would recommend the all inclusive plan.

The entire experience was lovely, elegant, and very relaxing. The rooftop pool on the south tower was exceptional. The staff were professional anticipatory and friendly. Antonio, NOE, Ignacio Edgar, Gerardo Alejandro, each one of them all superb. Accommodations were excellent and love the hot tub. The hammock should come with instructions. My only complaint was that the pillows were too hard and too big I wasn’t comfortable, but only because of the pillows. There could be one more option offered. We had a very good time meeting chef Chan at Dao. We shared stories and then he cooked a custom meal for us. Your restaurants are very, very good. Roccio at the front desk was informative and very friendly. Your staff from the front door right through to the Housekeeper or all exemplary. We look forward to returning.

We had a lovely experience at Hotel Mousai! The facilities, incredible staff, and dining/relaxing options were amazing. Special thanks to the lovely morning breakfast crew - thank you Alison, Noi, and Pilar!!! And Vicente in the evenings. Top notch Staff!

This was our second visit to Hotel Mousai and it was just as amazing as we remembered it. Service here at the resort is top notch. The property and grounds are tucked away into a beautiful nature preserve. Food is fantastic and the view from the rooftop pools are to die for. We want to extend our heartfelt gratitude to those who welcome us so graciously and took care of us! Specifically: Our Rooftop Pool team: Vianey, Omar, Ernesto, Jorge, Gillermo - thanks for taking such great care of us every day! Noi: Karen, Pilar, Ramon, Orlando Hiroshi: Irving, Diego And a special thanks to Yovanny for so kindly shuttling us down to breakfast every morning. We can’t wait to come back!