See all rooms
Jump to: Room choices | Hotel description | Map | Amenities | Reviews
We recommend booking a stay with free cancellation in case your plans change.
Mousai Suite South
You have until June 17, 2026 to cancel this reservation without penalty.
All Inclusive
You have until June 10, 2026 to cancel this reservation without penalty.
Mousai Suite
You have until June 17, 2026 to cancel this reservation without penalty.
All Inclusive
You have until June 17, 2026 to cancel this reservation without penalty.
Mousai Corner Suite South
You have until June 17, 2026 to cancel this reservation without penalty.
All Inclusive
You have until June 10, 2026 to cancel this reservation without penalty.
Mousai Corner Suite North
You have until June 17, 2026 to cancel this reservation without penalty.
All Inclusive
You have until June 10, 2026 to cancel this reservation without penalty.
Ultra Mousai Suite North
You have until June 17, 2026 to cancel this reservation without penalty.
All Inclusive
You have until June 17, 2026 to cancel this reservation without penalty.
Ultra Mousai Corner Suite
You have until June 17, 2026 to cancel this reservation without penalty.
All Inclusive
You have until June 17, 2026 to cancel this reservation without penalty.
Ultra Mousai Corner Suite North
You have until June 17, 2026 to cancel this reservation without penalty.
All Inclusive
You have until June 10, 2026 to cancel this reservation without penalty.
1 King bed, 2 Queen beds
You have until June 17, 2026 to cancel this reservation without penalty.
All Inclusive
You have until June 17, 2026 to cancel this reservation without penalty.
Please note: room photos and descriptions are representative of the room category. Actual rooms may vary from what is shown. Information and pricing is subject to change without notice. While we do our very best to ensure that information appearing in this website is complete and accurate, we cannot be responsible for incomplete and inaccurate representations, which may or may not be under our control. Rates are quoted in USD, based on double occupancy, and are per room, per night, and include any free nights or other discounts, unless otherwise specified. Additional guests in the room, children, roll-away beds, and incidental charges may be at an additional cost.
Escape to the lap of luxury at Hotel Mousai, Puerto Vallarta's most exclusive adults-only resort. Perched high above the sparkling waters of Banderas Bay, this architectural marvel seamlessly blends modern design with the natural beauty of Mexico's Pacific coast. Each spacious suite features private terraces, plunge pools, and stunning ocean vistas — the perfect backdrop for your romantic getaway or indulgent solo retreat. Indulge in a world-class spa experience, where skilled therapists utilize natural ingredients and ancient techniques to restore balance and rejuvenate mind, body, and spirit. Savor gourmet cuisine at one of the resort's exceptional dining venues, from the refined elegance of Hiroshi's sushi bar to the laidback poolside ambiance of Aquazul. With five infinity pools, including an adults-only rooftop oasis, you'll be able to soak up the sun in serene seclusion.
Hotel Mousai
Carretera a Barra de Navidad km 7.5
Torre 6, Zona Hotelera Sur
Puerto Vallarta, Mexico
48390
Nearest Airport: PVR
Dear Hotel Mousai Management, I am writing to formally document my recent stay and express my disappointment with several aspects of the experience. While there were positive moments, particularly the excellent food and the wonderful service from our beach waiter Roberto, the overall stay did not meet the standard I expected from a five-diamond luxury resort. My original room assignment was impacted by active construction, which woke us up and disrupted the start of our vacation. After we were moved, the experience remained inconsistent. We were never properly assigned a butler, multiple concierge and butler requests through the in-room iPad went unanswered, and when the iPad eventually died, no one followed through after we requested a charger. The timeshare presentation was also extremely disappointing. Although it was represented as a 75-minute commitment, it consumed a significant portion of the day and felt misleading. Additionally, I received conflicting information from staff regarding the room change, including being told by a timeshare representative that we had been downgraded when moved from the South tower to Mousai North. There were also several service details that did not align with a luxury resort experience, including unacceptable slippers, an inconvenient trolley system, uncomfortable comments at checkout, and staff repeatedly referring to me by a celebrity nickname after comparing me to Jenni Rivera. While perhaps intended as humor, it became overly familiar and unprofessional. I want to be fair and acknowledge that the food was excellent and some staff members were genuinely wonderful. However, the construction disruption, lack of butler service, unanswered requests, timeshare experience, and overall inconsistency left the stay feeling disappointing and below the standard advertised. I would appreciate a formal response from management regarding how these concerns will be addressed. Sincerely,
cindylici0us - Chicago, Illinois
Beautiful atmosphere. Fabulous servers. Drinks were excellent.
Christine B
Loved the food and service! Enrique was an amazing and funny server and the food was incredible! Affogato was awesome
Jimmy H
We had a wonderful family holiday. The view from the North Rooftop was amazing and the food and service, particularly from Ernesto was exceptional. Every meal we had was delicious. Few issues with getting our room restocked but on balance it was a brilliant experience
RichardM3447
Fabulous holiday in a fantastic hotel. Amenities were on point and our rooftop north pool experiences were amazing. Ernesto was our main man and he attended to our every need.💙 Restaurants were amazing too, we ate at every one and loved them all. Highly recommend.
Jackie D
Read more reviews or write a review
© 2026 TripAdvisor LLC. All rights reserved