Eden Roc Cap Cana

Great experience at the hotel we will definitely come back! Thank you to Victor! hector for your hospitality

Stay was absolutely perfect. The staff was very professional and as nice as could be. Alberto was excellent and ensured our stay was over the top. We will for sure be returning!

Beautiful property within a short drive from the airport. Staff is very friendly and the views are gorgeous. The food phase been absolutely fantastic. Guestrooms and villas are clean, comfortable, cozy and nicely appointed. Overall vibe is relaxed with lovely restaurants and amenities. Not a big party vibe, which is so nice. I visited in business and the private venues are incredible and really come to life. The local entertainment was very talented - I highly recommend! Thank you for everything! I look forward to visiting again soon!

Everything was a “5” until checkout. There was a charge on our bill that was not ours. This was explained and removed. While routinely checking my Amex bill after returning home, I discovered a new charge from Eden Roc. It was the disputed amount and an additional charge which we admit responsibility. I called the resort and spoke to a helpful person who said he would discuss with his manager and also send to us copies of our bills. That was on 4/30, never received a credit or the promised bill copies. Unfortunately I shredded our bill copy so I cannot file a claim with Amex. This has disappointed us and has left an extremely negative impression of this resort.

How to explain how absolutely amazing our time was at Eden Roc Cap Cana?? From the moment we arrived, our every need, ask, and want was taken care of. Junior was our fabulous concierge and he stayed in constant contact with us throughout the stay. He helped with our airport transfers and even helped us get to Mass! The entire staff is friendly, professional, and eager to make your stay the very best. The crew at the beach helped set up our loungers every morning, the servers at the Beach Club fixed delicious drinks and the food was fantastic. They even had employees raking the beach to make everything look perfect. You are in a private cove, so the water is clean and clear and there are no beach hawkers selling things or party boats. It’s totally private and we felt very safe. Our villa had its own private pool and the housekeepers did an excellent job servicing the room three times a day. Since we were in a villa, we had our own golf cart to drive to and from the main resort area. It was wonderful to have our own private retreat. The entire resort is gorgeous!!! Dining at all of the restaurants was fantastic and we especially loved the piano bar. We will be return guests for sure!