Viceroy Riviera Maya

We had the most amazing stay at Viceroy Riviera Maya. Tucked away in the jungle, it feels incredibly private and peaceful – like your own little paradise. Our villa was beautiful, with a private plunge pool, outdoor shower, and the kind of calm you only find in nature. The staff were warm, attentive, and made us feel right at home from day one. The food was delicious, especially breakfast by the beach – fresh, flavorful, and beautifully presented. Just quiet luxury, thoughtful details, and a real connection to the surroundings. We left feeling recharged and already dreaming of coming back. Thanks!

This really is a dreamy resort. Beautifully nested by the ocean surrounded by jungle. The villas are gorgeous and roomy. It feels like you are in an another world. The staff have mastered their craft and are always available and easy to work with. The spa is absolutely to die for. Simply everything has been carefully thought through.

My wife and I recently celebrated our anniversary with a vacation that, regrettably, fell short of our expectations. We encountered numerous issues during our stay, most notably the presence of roaches and other insects (huge spider) in our hotel room. This unsettling experience was compounded by the overall cleanliness of the accommodations, which left much to be desired. Disappointed and uncomfortable, we made the decision to cut our trip short by a day, hoping to salvage some enjoyment from our special occasion. The sargassum is very bad in this area. Unfortunately, this is out of the hotels control. I do feel travelers should be very aware that there is no white sand beaches to enjoy and that the smell from rotting on the beach is so bad, it makes you feel sick to your stomach. Please do your best research beforehand. Below are pictures of how dirty & outdated the beach front villa is. I also attached pictures of the bite marks my wife experienced.

This place is a 10/10 for sure! I’ll start with the only thing wrong that’s out of their control, the seaweed all along this beach. Because that’s the only downside. This place is truly unreal! The butler service is incredible. The rooms are magical. The spa is lovely. The resort itself and the restaurants and all of the staff. It is truly a 5 star experience and everyone was over the top amazing! I can’t say enough about how awesome it is!

We had the most incredible stay at the Viceroy in Playa del Carmen. From the moment we arrived, everything felt personalized and peaceful. The property itself is a tropical oasis—lush, quiet, and beautifully maintained. It feels like a world away, even though it’s just a short distance from the buzz of town. What really made our trip unforgettable was the service, especially at the beach. Pepe, the beach attendant, went above and beyond every single day. Whether it was setting up the perfect lounge chairs, keeping us cool with drinks, or anticipating what we might need before we even asked, he brought warmth and care that made us feel so well taken care of. He’s a true gem. The rooms were luxurious and private, the food was fresh and delicious, and the staff throughout the resort were consistently kind and attentive. We left feeling totally relaxed and already dreaming of our next visit.