A fantastic experience with great service and beautiful rooms. The staff were excellent and the property was very relaxing. The pool, spa, beach and jungle vibes made for a very relaxing trip. Loved the fact I had that and felt close to nature too.

The best hotel, spa , food, service and more. We love this hotel so much everything is just perfect. The rooms are so private the beds beds very comfortable and perfect for couples to enjoy. It's very relaxing, the food is very good and fresh. The staff is definitely a 5* experience they really go above and beyond while during your visit. We especially love Jacqueline***** she's amazing and really makes your stay special. We love staying here and plan to come back over and over. We did meet another couple and they even told us how they also love it so much and keep coming back. Perfect getaway!!!!!

Amazing resort with the best customer service. Rooms are beautiful, the staff very helpful. The bar/pool service was the best! Pepe, our waiter took care of everything, he remembered our names and knew exactly what we needed. Pool attendants very accommodating, moved our lounge chairs so we could be together at the pool. If you’re looking for a wonderful place to stay to make your vacation special, this is the place! We will definitely stay again at the Viceroy!

The hotel setting and level of attention to detail is top shelf! The staff was amazing from the time we checked in to the time we checked out. Our room was amazing and we enjoyed being placed near the pool so it was easy to get back and forth as needed. We took advantage of the Private Cenote tour and our guide Daniel was an amazing tour guide. We enjoyed our time learning about the cenotes and local area from him. I would rate this place a 10/10 mostly because of the amazing service and the staff's dedication to making sure we had everything we need. Especially Pepe at the pool. He was awesome!

My husband and I went for a mini vacation to Mexico and chose this beautiful hotel for our stay. We are both very much impressed with this gorgeous property and how incredibly it is managed. The food was AMAZING, I’m addicted to ice cold coconut milk with lemongrass now. We are a difficult couple to accommodate as both of us have dietary restrictions but the hotel staff was patient with us and the chef was able to cook exactly what we asked. We were so pleased! Shout out to Carlos, one of the managers in the restaurant, he is a true gentleman and a pleasure to deal with. Overall 5+ experience and we will be back as soon as our children get older.