Grand Hotel Palace

Checking in was okay, staff were pleasant and the process was good. Our room was a little dated with a comfortable bed. Our bathroom had next to no counter space, and the tub was very difficult to get and out of to shower. There was also a step up to the separate toilet room.

Amazing staff, great location. We waked to many landmarks no longer than 15 minutes. Not is the very center but close enough to walk to Fontana di Trevi, Spanish steps, the Vila Borghese park and more. Right by the metro, just 10 mins walk to Termini. The hotel is a 5 star but the style is much different than what you would be accustomed in the US. Clean, and decent size room. The elevator is very tiny, only one. If you can't use stairs just give some extra time to go up and down to and from the room.

We stayed for a few days post cruise. Location isn’t the best- it felt a little bit unsafe walking back at night. I would probably say it’s a four not a five star hotel. Guessing it gets 5 stars due to the spa which we didn’t use. The breakfast room is in a beautiful ornate room but lacks atmosphere- the chairs and tables just don’t match and are not comfortable or five star. No tablecloths. Little Things that could make it feel more inviting and luxurious. No evening bar for drinks on your return to the hotel. The breakfast itself was limited and poor quality. The bedroom was a great size but lacked feeling of luxury five star hotel. Staff were very friendly and helpful.

Good location but hotel itself not really 5 star accomodation if compared to other five star accomodation in Rome. Rooms are dated but clean. Balcony however is a luxury and did not disappoint.

Rooms were good, ok on cleanliness. Bathrooms need update. Breakfast dinner buffets were good. Staff friendly and accomodating and understood English.