Grand Hotel Plaza

We had a pleasure to spend a few days and nights around the New year's уму at Plaza hotel in Rome. The surprises started straight upon our arrival, when we got a room upgrade. The hotel's interior makes you think of a museum of fine arts! Marble stars with the famous Lion, art-deco glass decorations on each stairwell landing, touching detail - a basket of apples by the elevator on each floor ... Our room was spacious, had all the necessary amenities, beautiful antique furniture and felt the "old charm". No complaints about cleanliness, noise or whatever else. All the staff members we engaged with were extremely polite and helpful, but the real star is signora Virginia, I believe she is the Head of Catering or holds a similar position. Gracious and elegant, she greets you with her friendly smile and you immediately feel at home in this marvelous and huge breakfast salon, or wherever else you meet this lady. We would like to thank all the Hotel Plaza team for making our New year break unforgettable, and we hope to be back to your hotel when we are next time in Rome.

Definitely not a 5star hotel and not worth 600€ a night. Room was small and needs renovation, old carpet which made my socks dirty, old air conditioning/ heating system with the switch on the wall which seems not to be working. Visited in January and room and bathroom was very cold due to single glazed windows, you can feel cold from the windows. Bathroom very outdated, no shower just the bathtub and when you are having shower you just make all bathroom wet. Also couldn’t was my hair due to no shower. Not the best hairdryer and old scratched toiletries bottles, feels gross when I see that someone was using them before me. Walls are thin and you can hear conversations next door. When we arrived, I was shocked to realise that I have no kettle in my room.m, as I had to make milk for my baby. When I was to call reception, I found that the phone is not working. I had to go and look for housekeeping in corridors. After I spoke to the lady, I waited 40 minutes in my room and nothing happened. I had to go and look for someone again. At the end my husband had to go to the reception to complain and only after that we got some hot water. Worst customer service. It was raining and I asked for an umbrella at the reception, I was surprised to find out that they’ve “run out”. Havent seen a single guest with their umbrella and hotel wasn’t even fully booked so I believe they just don’t have it. Breakfast was okay however asked for a fried egg and been charged for that. No iron in the room and they also don’t provide it so would recommend to travel with your own unless you want to pay 15-50€ per item for ironing services. Terrace on top of the hotel was also outdated and does not look like the pictures on the website.

Las weekend, during my Christmas holidays in Rome, I stopped by the Plaza hotel bar for a drink. I was not staying at the hotel and entered just by chance. The hall is elegant and very welcoming, especially during the Christmas period. What truly made the experience stand out was the live piano music. The pianist was exceptional!! Her playing was sensitive, expressive and perfectly suited to the space. The combination of the beautiful setting, the Christmas decorations and the live piano music created a relaxed and festive mood, making the experience feel very special. A very pleasant place to stop by, even if you are not staying at the hotel, and a lovely way to enjoy a quiet moment accompanied by beautiful live piano music.

One of the most gorgeous hotels I've ever stayed in. It was regal and historic but still felt very warm and modern (which is often a hard balance to strike). The breakfast buffet was phenomenal with lots of choices and was open for several hours. The staff were incredibly friendly and helpful and gave us amazing restaurant recommendations. The location could not have been better - blocks away from the Spanish Steps (we could actually see the Cathedral from our room!) but not too close to where you are swamped with tourists. The room service was also divine - surprisingly some of the best pasta we had in Rome. Cannot wait to come back to Rome and stay here!

It was not my first stay in Grand hotel Plaza. Yet this time i was very disappointed! We did not stop having problems in our bathroom:one day the water flooded from the tub, another the plughole was not functionning in the shower then the toilet flash ...! We complained several times so they fixed it! The bathroom was renovated though... It ruined our stay ! Staff was nice and breakfast was very good. The hotel is old and beautiful but needs maintenance and renovations.