Great Service. Nice central location. Wonderful attention to detail by Front desk Veronica . She was the absolute perfect receptionist with smiles and welcoming remarks. I think her last name may have been Latif. I suggest you ask for her when you visit

We thoroughly enjoyed our two day stay at this 150 year old boutique luxury hotel. The hotel is located on the Piazza Barberini and is a mere 5 minutes walk from the Trevi Fountain. The location is incredible. The main road from the hotel is beautiful and is perfect for shopping. Further, the hop on hop off buses leave from right outside the property. The rooms were excellent along with attached balconies. For a heritage property, the rooms are very modern and comfortable and the upkeep at this property is excellent. The hotel is kept very clean and tidy by the excellent staff. Service of the staff was exemplary. Starting from the checkin staff, restaurant staff, housekeeping staff to the incredible concierge personnel, everyone takes such good care of their guests. The concierge staff were especially very helpful in arranging tickets and providing valuable suggestions for dining options in the city. Our outgoing flight from Rome was early in the morning and the concierge arranged for a timely airport transfer for us while the whole city was asleep. We even had the porter help us with our luggage from our rooms at that odd hour. Service, therefore, was top notch. Now coming to the food, words cannot describe the culinary experience we had at the Vil Vizio rooftop restaurant. The view from the rooftop is fabulous and the entire Rome skyline is visible from the roof, including landmarks like the St Peter’s Basilica and the Vatican. The food however is the highlight of this place. Mouthwatering delicacies await you with excellent service. We truly enjoyed a memorable evening at the restaurant. The breakfast in the morning was also excellent. Overall, this is arguable one of the finest heritage properties in Rome and I would recommend staying here for the great service, good food, and the incredible location.

Okay, the location is awesome and the staff is very friendly, especially the doormen, valets and breakfast room attendants. Beyond that, unfortunately this hotel has problems. Our room was dark, dirty and worn. There was a sewage smell in the hallway and our bathroom. The bathroom was small and cramped. Housekeeping response was very poor. Breakfast was extremely bland with Holiday Inn style food. Coffee was good though. We would have checked out and left this hotel but it was booked as part of a cruise package which included transfer to the port. Cannot recommend.

We arrived after a long day travelling to be welcomed by the lovely staff and directed to reception. Check in done, and very quickly, we were shown up to our room. Lovely large room and huge bathroom. The hotel is perfectly placed to walk everywhere, but if needed there were plenty of taxis outside. We didn't eat at the hotel, but found the bar staff in the lobby very helpful! My only complaint was the A/C in our room which would not cool down enough. As we were only staying two nights we managed, but if it had been any longer it would have had to be dealt with. I would also like to say thank you to one of your door staff who was very helpful when I explained that I had to urgently buy a new suitcase. He directed us to a local shop where we purchased a good suitcase at an excellent price. As a long term Marriott member I will be happy to return, as long as the A/C issue is solved.

This place is not even close to a 5 star hotel. This hotel should be a 4 star or less since it operates and looks like one. Upon arrival, the AC in our room was not working, and absolutely no one from the hotel warned us prior to our arrival or informed us before we went upstairs to find out for ourselves. Turns out the AC had been out all day. NO ONE was helpful from there on out. Every time I asked for an update on the AC situation, I was ignored or passed to the next receptionist at the front, who again, was of no help, offering no information or speaking no English (why would no one be able to speak English suddenly at a 5 star hotel in Rome?). We were offered nothing but a fan. No water was offered. No help or ETA given. Even when directly asked if there was an ETA, they said they had no estimated time the AC would be fixed. But when our travel agent called their management, they gave a 2-3 hour ETA. Secondly, when we asked for another room, we were told by the receptionist that that was not possible as there were no other rooms. Judging by the reviews, looks like this hotel has numerous problems and hasn’t bothered to fix any of them. If this was a 3 or 4 star hotel, I’d give a little grace, but don’t call yourself a 5 star hotel if you act like this. Rooms were cheaply redone. Breakfast hosts were unfriendly. No one looked like they wanted to work there. The only friendly staff were the porters and housekeeping. The location is great, but take your money elsewhere. Horrendous service. Shocking that Marriott doesn’t have better quality control to ensure Autograph titles hotels are actually worth it.