Hotel Sina Bernini Bristol

We staying here for 4 nights upon check in and going to room . One room AC not working then took time to change and the concierge and reception says will check availability of new room as if we r supposed to stay in non ac working room And. Ow last night the ceiling is leaking of water from fire hose Again room change for night Pathetic.

From the looks of their Lobby and 'Library' area, I had high expectations for a quality property. Unfortunately, everything falls to pieces once you've entered the elevators. We stayed on the 1st Floor towards the middle of the hotel facing the Bernini fountain (Triton). The room space was adequate for 2 persons. The fit and finish of the furniture and bathroom was pedestrian - nowhere near as nice as a JW Marriott or a Grand Hyatt. On a U.S. properties scale, I'd rate this a 2-3 star property akin to a Hyatt Place-class establishment. The cleaning service is appalling. The top shelves in closet and above minibar are thick with dust - having never been cleaned. It was obvious that if the attendant cannot reach something above their elbows that it was never wiped clean. There are decorative gold ropes hung above the bed. These were caked with layers of dust balls. The shelf above the bed to which they were attached was similarly caked with a think layer of dust and dust balls. We only discovered this on our last day when we were trying to establish why we had so much eye and throat irritation while in the room and immediately felt better when we departed the room. The floors were no better. We ate some rice crackers which spilled onto the floor. Those crumbs never shifted locations because the housekeeps never use a vacuum or a mop on the floors. For $1,000 per night for a basic single room, this was the worst value exchange in Rome. Frankly, it was insulting. I stayed at the Hyatt (Tribune hotel) on Via Compania in 2024 for 1/4th the cost of the Sina Bernini Bristol and it was vastly superior. To emphasize, the nearby Hyatt property on Via Compania was cleaner, more comfortable, and more professionally staffed than the Sina Bernini Bristol and the Hyatt was a small fraction of the cost. While you might think it is cool to view the fountain, avoid the plaza-side of the hotel. It is noisy. Lots of rabble rousers drinking until 2am, singing, shouting for their football teams (it was Spain playing on TV in the nearby cafes) which you will hear in your rooms on this side of the hotel. It was awful. Lastly, the F&B was further disappointing. We sat in the lobby bar area for 15 minutes waiting for service until I finally went searching for someone. I found a young lady in a back room behind the bar typing away on her mobile phone oblivious to paying customers. In our case, after realizing how useless the waitress was to the service business, we took our business outside to one of the cafes on the plaza. We avoided the further insult of paying 20 EUR for a mocktail (Shirley Temple ... 7Up and grenadine syrup). Outrageous. Never again. There are so many better properties - better infra, better service, cleaner, more professionally run - than this place on the Piazza Barberini.

Admittedly, I got scared by all the recent one-star reviews and almost canceled. Had I found any reasonable alternative last minute, I would have opted for it. For what it is worth, our experience at Hotel Sina Bernini mid-May was really pretty good. The room was spacious, clean and modern. (Signature superior king with urban balcony). Lots of closet space and thoughtful extras for the tired traveler. Only con was the balcony was dirty with dead plants but it was very nice to be able to open the patio doors and let in fresh air and sunshine. The weather was spectacular. The staff were friendly and helpful, and (for the most part) available. One does have to accept that this is a "pre and post" cruise hotel so intermittently the staff do seem a bit overwhelmed by a cruise group but I think that happened only twice during our stay. As others have mentioned, the breakfast experience is not worthy of 5 stars and needs to be moved out onto the patio. The lovely square in front has other options. Don't miss the Bernini fountain.

Check in was very slow, 1 out of 3 rooms available a noon, the second one at 3 pm, the third after 4. Entered the room, was shocked from the body odor, change to another room, the following day after cleaning again body odor, I guess this was coming from the house keeping individual. Requesting bed sheet change was a mini war, you need to request it several times before it’s done. 1 elevator only goes to the breakfast restaurant, a 15 minutes wait for the elevator is not out of the ordinary. The gym was very poor, the sauna you need to request it to be heated several times before being able to use it. The lobby bar has 1 person who functions as a bar tender a server and what ever responsibility goes with that, to serve 8 tables at once around 6:30 …. Good luck getting your drink …. Never ask the concierge for a restaurant recommendation …. You will end up going to a tourist trap …. Aver all this luxury collection by BonVoy leaves a lot to be desired …. It failed on all aspects.

Cannot say enough good things about this property and the wonderful staff. From reception to breakfast to nightcaps everyone went above and beyond! The rooms are spacious with top tier bedding. The elevator situation is a little confusing but typical of most hotels in Europe. Rooftop bar area was great!