NH Collection Roma Giustiniano

We have just arrived and wanted to share our excellent first impression: the hotel is spotless, the lobby smells wonderful, and the location is truly top tier, but what stood out most was Maria Concetta at the front desk, who was exceptionally professional, warm, and attentive in welcoming my daughter and me and assisting with check-in, including a very kind upgrade to a junior suite; her hospitality immediately made us feel comfortable and confident about our stay. We are so excited to be in Rome!

We just arrived and already feel incredibly welcomed thanks to Maria Concetta at the front desk, who was warm, attentive, and so thoughtful in helping my mom and me get settled, including a very kind upgrade to a junior suite; her hospitality immediately made us feel at ease and excited for our stay, and this level of care on arrival speaks volumes about the service at this hotel.

The location is perfect for Jubilee visit to the Vatican.The room is big for a big city hotel. Clean and quiet. Agnese Eva from the restaurant is extremely friendly and welcoming and gave us Ghostbuster latte(caffe) on Halloween day. Breakfast spread was more than adequate with hot and cold dishes. The junior front desk staff need more training regarding the local area eg ATM, restaurant, directions however. This is minor compared to the general hospitality of the hotel.

NH Collection Giustiniano has a perfect location near the Vatican and Castel Sant'Angelo, and just across the Tiber (river) from Rome's historic center. This hotel is an ideal base for exploring the city. But it's not just the setting that speaks, it is also the people (team)/ Everyone, truly everyone, is kind and helpful. Breakfast is a feast : a generous buffet that delights the eye and truly indulges the senses. The rooms are airy, with balconies. We've been coming here for over eleven years. Not for a week, but for weeks at a time. Each visit feels like coming home : a joyful reunion with the director and every member of the team. Hospitality here has a face and a heart.

Located where we wanted our hotel to be, near the Vatican and shops and cafes and in a not overly busy/not too touristy part of the city, we were happy to have chosen NH Collection Roma Giustiniano. This year, however, Rome was full of visitors, likely because 2025 is a Jubilee year for Catholics, so many pilgrims/visitors came to Rome. A beautiful view from our room of the dome of St. Peter Basilica was a dreamy treat for us! We kept our windows open to the lovely sight especially at night. Only thing about walking into this lovely hotel, though, is that the scent they chose for the lobby area was just too strong, nothing subtle about it and if you're prone to allergies, as we are, not too good for us. I wished the fragrance could have been more delicate. Check-in was well done. Sorry to have forgotten the name of the nice lady with reddish blond hair who checked us in. Our suites with extra bed were perfect for us, especially since we had so much luggage at this point and we were nearing the tail end of our 27-day vacation, with a lot of shopping behind and ahead of us, that we had to sort out. The bathroom could have been better appointed though. Under the sink could have been a shelf to put our vanity kits and such, instead of a useless bar across it which we couldn't put anything on. Our toiletries were not necessarily replenished and we had to ask for what we needed/wanted. I guess that's how hotels do it these days. The ambience of the hotel is casual elegance and the dining room was spacious, with very good and delicious breakfast offerings. The wait staff was responsive and personable and quick to attend to our needs and wants. I loved the nightly chewy candy treat Housekeeping gave us. Altogether, a great place to stay and will be happy to recommend and come back to stay at this property again. We commend the elderly man who helped us with our heavy luggage. Forgot his name. Huge thanks!