Six Senses Rome

My wife and I stayed here briefly before departing from Rome. The property is nice and the staff are friendly, but I would not consider it particularly luxurious and for the price it is not recommended. The property itself is in a noisy/busy part of the city and the part we stayed in was next to a noisy street with partying British tourists and the hotel staff taking smoke breaks and gossiping loudly. I would probably enjoy staying here if I lived nearby and wanted a night in the city with some fun spa amenities or if you stayed at a different property and just visited for the spa that might be a good move. If you are looking for a quiet/relaxing "home base" while you explore Rome on a longer trip, I would look elsewhere. Pro tip: if you do stay and want to get spa services or visit the rooftop restaurant I would recommend booking far in advance. They don't seem to reserve blocks for hotel guests so you might be out of luck by the time you go to book.

I would give this hotel 50 stars if I could. The very best hotel experience my wife and I have ever had. Every member of the staff was friendly and attentive and this is an understatement. From the gracious, warm welcome at check-in to the friendly servers at the cafe to the doormen, housekeeping, and spa staff - every single member of the team was tremendous. This hotel is a respite from the crowds and noise of Rome. The location is so close to the sites. And then the hotel is the perfect place to be when you need to a break. It is very comfortable and relaxing. The design is thoughtful and calming. Lots of plants. So many different ways to sit and be comfortable. And the Roman Baths are amazing! My wife and I felt incredible well taken care of the entire stay and it was the best place to celebrate our 10-year anniversary. This is a very special place. To all the staff that made it happen - thank you! We are Six Senses guests for life. Nate & Melissa

Food was delicious and felt like a very inclusive menu, despite being a gastronomical experience. Views were incredible, especially at sunset. Davide was the star of the show, very attentive and gave us lots of good suggestions for the food, and how to spend our time in Rome. Highly recommend and appreciate his service!

The tasting menu at the roof top bar was a very nice experience and view. Davide was a very attentive server and the food chef Valerio put out was stunning. The team and GM have been so welcoming throughout our stay. Turn down service was also nice!!!

The staff at the hotel came across as indifferent and inattentive. Their enthusiasm and warmth felt surface level, and overall the service was tense and stiff across the restaurants, front desk, and spa. Something is clearly not running smoothly internally. Ahead of time, I made multiple efforts through my travel advisor, the front desk, and the rooftop restaurant team to ensure they knew it was my mother’s 60th birthday. Unfortunately, there were no special options available such as cakes or decorations that could have enhanced the occasion, even though we would have happily paid for them. We appreciated the card and dessert left in our room, but for such a milestone celebration, and with room availability, a thoughtful room upgrade would have been meaningful. At dinner, we were seated at the requested table with a lovely view, but the attention to detail ended there. Some lamps wrapped in plastic covers obstructed the scenery, and our server cut us off mid order, pressing us toward the set menus with attitude despite us already ordering à la carte. He walked away even though it was clear we wanted to order quickly before losing the sunset view. The pacing of courses was inconsistent, and we repeatedly had to flag down staff just to get water. While the food was inventive, execution varied. One entrée, for example, contained seaweed that was inedible due to oversalting. Service throughout dinner was uncomfortable. A server tried to clear our dishes before we were finished. When we asked to keep one entrée, he removed all our silverware instead. This was particularly strange as multiple servers stood chatting at the bar nearby, which made us feel both ignored and scrutinized. Staff should be reminded that watching guests while casually talking with colleagues can easily be misinterpreted as commentary on the guests themselves. Even the dessert we ordered arrived without a candle, which was the bare minimum we expected after notifying the property of the birthday in nearly every way possible. Finally, we asked for the dinner bill and were left waiting twenty minutes before it was brought to us. Our favorite property is Six Senses Laamu, where the staff review notes from previous stays to enhance the experience, including personalized recommendations. Here, by contrast, we were asked the same questions multiple times, such as whether we had stayed at a Six Senses before, even though those details were in our reservation notes. This is not the Six Senses service standard we are used to.