The St. Regis Rome

This hotel is absolutely amazing! The historic grandeur and charm are unsurpassed! The original elevator is still in operation and is a must to ride in. I have Titanium status and this hotel definitely takes care of their elite status patrons. I had booked 2 standard Superior rooms on points. I had requested to use my NUA’s for one of the rooms. Three nights before, my husband’s and my room was successfully upgraded to the St Regis Suite. But also a day before arrival, I also noticed they had upgraded my second room to the Larger Imperial Room for my teenage daughter and her friend and even better having it as an adjoining room. We had set up a private transfer through the hotel to pick us up from the airport. It was seamless. He was there upon our arrival, helped with our luggage and after a short walk (the drivers can’t park right outside the terminal) we were headed to the hotel in a nice Mercedes van. We arrived 2 hours before standard checkin but they told us our room would be ready shortly and offered us free welcome drinks….a nice touch after a long travel day. By the time we finished our cocktails, both rooms were ready. Gave us a short tour of the hotel and accompanied us to our rooms to make sure they were sufficient. The rooms were absolutely beautiful. This was our first trip to Italy and have always heard the rooms are generally much smaller, this was not the case for either rooms. Our suite had a foyer with mini bar and two closets, a separate living area, and even a walk-in closet in the bedroom area…. A nice touch for a woman that over packs. The bathrooms have double sinks with all the amenities you’ll need for your stay, a huge tub and the shower was spacious too with great water pressure. But most importantly the AC was amazing. It was a very hot week and we were able to keep our room super cold which I guess seems to be a rarity in Italy This trip was our daughter’s graduation gift and I had briefly mentioned it to the hotel before our arrival. After dinner the first night, we came back to the room to balloons, a delicious dessert and a bottle of Prosecco. I thought such a sweet gesture and made my daughter (and I) feel very special! Well done St Regis! They have a buffett breakfast every morning which is delicious. We appreciated the mixture of American and Italian breakfast options. With Marriott elite status, 2 of us were able to eat free. They also asked at check in if we wanted to add the breakfast for the two additional guests to our room, which was 40/pp. however, the regular price is 60/pp so saved us some money. The hotel does have a house car for locations within a mile or so radius. However, we were never able to use it when we needed it but a taxi or uber was very fast and easy to get. We walked to the Trevi fountain and the Pantheon. But took an uber to the Vatican and the Colosseum. Overall I thought the location was perfect and right down the street from the train station too . The only slightly negative I can say and wasn’t a huge deal was that they never reached out to me Pre-arrival. I had to make contact with them about private transfers, dinner recommendations, spa services, etc. In my past experience with this brand, they always reached out to me first, but again wasn’t that hard to get the contact information for their guest services department and once I reached out they communicated very promptly If you’re looking for a beautiful hotel, wonderful staff and a great location. This is the place! Thank you St Regis for making our family trip one that we will never forget!

I recently stayed at the St. Regis Rome with my wife and one year-old daughter for 3 nights, and we had a wonderful stay at the start of a longer trip through Italy. This grand, historic hotel is in prime condition, with meticulously maintained common areas and guest rooms. It exudes a refined elegance that still has all of the modern comforts a traveler could want. On top of that, service is excellent. This was a really pleasant surprise, as we have stayed at a number of St. Regis hotels in recent years, and have found the brand to have inconsistent service. However, the St. Regis Rome truly did everything right, and is a shining example of what a near-perfect St. Regis hotel should be. Trip Planning: Part of the reason we chose this hotel was because I had some Bonvoy points to use, which was a pretty good redemption given the high rates in the summer. We were staying for three nights, and ultimately booked one night with cash and two nights with points. The cash night was booked separately with a travel agent in the Marriott STARS program, which included extra benefits, such as complimentary breakfast in the restaurant or in-room dining, a room upgrade based on availability at check-in, a $100 hotel credit, and priority for late check-out. We appreciated that everything was very smooth in having two separate reservations and a combination of cash and points. We also made some requests through our travel agent, including to note we were traveling with a baby, to request a quiet room, and to note a couple of special occasions that we were celebrating on the. The hotel immediately confirmed all requests with an organized and detailed email, which we appreciated. Prior to arrival, I contacted the hotel concierge via email to set-up airport transfers and inquire about city tours and restaurant recommendations. The entire concierge team, and particularly the head concierge, Mario, were all wonderful. We stayed at several luxury hotels in Italy on this trip, and the concierge team at the St. Regis was by far the most responsive, comprehensive, and easy to work with. They responded quickly (sometimes within minutes) and with perfect detail to every request I had. We ultimately booked airport transfers, private drivers, and a Vatican tour through the hotel. Although it was all pricey, everything was so smooth and easy that we would highly recommend doing so. The hotel’s recommended Vatican tour guide, Alessandra, was particularly great, and provided a wealth of information that was well-tailored to us and our needs while traveling with a baby. The only odd encounters we had were just before our trip. They were not indicative of the other pre-arrival contact we had, or the actual stay itself, so I largely wrote them off as misunderstandings/anomalies, but they are worth noting. First, shortly before our trip, I happened to notice that rates for the cash night had dropped since we booked it months prior, to the point that the room was now several hundred Euros less per night. Our travel agent was happy to reach out to the hotel to have our rate adjusted. We had not booked a non-refundable/non-changeable rate, and we were still within the cancellation window, so there should have been no problem at all adjusting the rate. However, the hotel initially quoted us a higher rate than what both myself and my travel agent were seeing, requiring multiple follow-ups and confusion. At one point in that exchange, they also said we would have to pay an extra person fee of 100 Euros per night to have our daughter in our room, which made no sense, since she is a baby. They eventually relented on all of it and provided the lower rate with no upcharges, but the difficulty getting there was odd. Separately, before our arrival, I noticed in the Marriott app that our room type had been upgraded from the entry level Superior Room we reserved to a larger Imperial Room. We hoped for an upgrade of at least some sort based on the benefits of the STARS booking, as well as the fact that I’m a Bonvoy Gold Member, and it was great to see it confirmed before arrival. However, I also noticed that the upgraded room was listed as having two twin beds instead of the king we had reserved, and that it was listed as a handicap-accessible room with a roll-in shower only. Both were things we didn’t want, particularly the bathroom. We expected a tub in the room we had reserved, and needed it to bathe our daughter. Our travel agent assisted I’m communicating our displeasure with certain aspects of the upgrade, but it took several days and follow-ups to get resolution. It turned out the bedding wasn’t an issue, since the beds in all rooms convert between two twins and a king. They also ultimately confirmed that we would not be assigned a handicap-accessible room either. It ended up totally fine, and our room was great with all the features we wanted, but the confusion until right before arrival was a little frustrating. Arrival: Our arrival began at the airport, where the transportation arranged through the hotel was very smooth. A driver was waiting with a sign with my name on it right after baggage claim, and took us to the hotel in a nicely appointed Mercedes van. It took about 45 minutes to get from FCO to the hotel on a Sunday afternoon, but it was closer to 30 minutes on our way back a couple days later early in the morning. When we arrived at the hotel, we were greeted immediately by the helpful and friendly door/valet team, who assisted with all of our bags and welcomed us into the grand, historic hotel that makes a wonderful impression. The hotel is just oozing with well-preserved history and charm, all while being in pristine condition (make sure to find and ride the original elevator from 1894 that’s down the hall from the lobby). We were escorted over to the seated front desk area for check-in, where we had to wait a few minutes for an agent to become available. I did think the front desk could have been better staffed, as we arrived around 4:30 pm, a common check-in time, and only one of the two desks was staffed. There were 3 or 4 staff members at the nearby concierge desk, but only one person handling the front desk, which wasn’t enough. However, our wait was not that long, and check-in itself was quick and professional, which was all we wanted after tiring travel from the United States. At check-in, they also gave our daughter a balloon, which was a simple thing, but thoughtful and very exciting for a one-year-old. The only small thing missing that I might recommend would be a welcome beverage at check-in. We have received one at other St. Regis properties, and it would be nice after a long travel day. Room: Our room was ready and we were escorted up there immediately, with our luggage following a couple minutes later. We really loved the Imperial Room, which was spacious for a city hotel, and had really lovely décor that did a perfect job of meshing a classic, historic feel with modern conveniences and luxury. With things like a chandelier in the room, it had a sumptuous feel, but also avoided feeling stuffy. After traveling to other historic luxury hotels in Italy on this trip, I also cannot stress enough how much we appreciated the functionality and modern features of the room at the St Regis. Key things for us are storage space and outlets, and both were great in this room. This room happened to have two inset areas by the windows where suitcases could be stored out of the way, and there was also a little entry way with Terrazzo floors that was perfect for storing our daughter’s stroller and car seat. Two large wardrobes had plenty of hanging space and drawers, as did the nightstands. Regular and USB plugs were right there at each nightstand, and didn’t require hunting to find them. Complimentary bottles of Acqua Panna water were provided each day during both daytime cleaning and turndown. We also appreciated that the room was a quiet, restful retreat. We had requested a quiet room, and this room absolutely fit the bill. While the view wasn’t exciting, facing the interior courtyard, it was quiet at all times, while still letting in natural light. I’m not sure there are many exciting views from the other side of the hallway facing out to nearby streets anyway, so we’d be happy to face the courtyard again. The bathroom was also great, with sleek black marble and a large vanity with a good amount of storage space on and above the vanity. There was one very large sink that was a little bit of form over function, since it looked nice, but would have been more useful to have two sinks in that space, or even a more standard sized sink, but more counter space. The bathroom also contained a tub and then a separate room with the toilet, bidet, and large walk-in shower separated from the rest of the bathroom by a frosted glass door. Nice Acqua di Parma bath products were provided in mini-bottles, as well as a few extra items from Coretorno, including face wash and some other skincare products that went beyond the standard lotion, shampoo, and conditioner. The only real negative of the bathroom was that the surface of the tub had chipped in one spot, so when we went to use it, black flecks of the material underneath would end up in the bath. Usually running the water for a few minutes helped, but it wasn’t ideal and occurred each time the tub was used. Otherwise, my only feedback on the room would be that I felt that the bed was very soft. I woke up with back pain every morning from the very soft, cloud-like bed, and would have appreciated the support of something firmer. That being said, my wife loved the bed, and thought I was crazy for having this as a complaint, so your mileage may vary on that. If you fall more into my camp, I think the issue was a very soft mattress topper, so it is probably possible to request that the hotel remove that. We were incredibly impressed by lovely gifts that the hotel left in our room to celebrate special occasions. We were celebrating our wedding anniversary and our daughter’s first birthday, and the hotel went above and beyond to make sure both were recognized. They provided separate handwritten cards for each occasion, as well as two beautiful arrangements of fresh flowers. They also provided a high-quality Jellycat stuffed animal for our daughter, as well as a bottle of champagne for us (actual champagne, not a miscellaneous cheap sparkling wine). We were so impressed by all of that, but a little while later, a cut fruit plate and fruit tart were also delivered, which were so appreciated as something to eat immediately after all of the travel to get there. Our room was generally cleaned pretty well, but if one department could use a little work, it would be housekeeping. While we appreciated that housekeeping always cleaned and turned down the room exactly when we requested, and the housekeepers we encountered in the hallway were always very nice, certain things got missed that felt obvious. For example, one day our daughter was eating some crackers and dropped crumbs on the carpet in the room. We picked up the ones we could, but some tiny pieces had gotten crushed into the carpet and just needed a quick vacuuming to pick them up, in a very obvious spot in the room. However, housekeeping clearly did not vacuum, since the crumbs remained there after a turndown and another full cleaning. Similarly, since our daughter spent a lot of time walking and crawling around the room, she was well acquainted with the floors, and kept coming up with pieces of dirt or hair that were not ours. While it’s good that the carpets have a pattern that helps hide dirt, we actually do want that dirt to be picked up with good vacuuming each day. Dining & Bars: The majority of the lobby level is comprised of the hotel’s bar/lounge and adjacent restaurant, Lumen. It’s a beautiful space with soaring ceilings, classic furniture, a huge Murano glass chandelier as a centerpiece, and some fun whimsical touches like larger-than-life flower décor. It all comes together well, and manages to create a space that can be whatever you want it to. You can have a dinner at Lumen that feels more formal, or just stop in for a casual drink or snack. We visited Lumen on our first night for dinner, and after looking at the separate menus for the main restaurant (more traditional fish, pasta, meat, etc.), and the lounge (lighter bites and sandwiches and burgers), we decided on the main dining room. Our dinner there was really nice, with impeccable service from the nicest server, and live music from a pianist that night. The hostess was also incredibly gracious and helpful. She brought our daughter a balloon and even another stuffed animal to accompany the one we received in our room. We were very happy with all of our food at Lumen, and even more impressed by the very attentive service. I also appreciated a well-curated wine list by the glass, which included a variety of selections from throughout Italy. We also visited Lumen again on another night, but went to the lounge side this time. The experience was similar and generally good, with the hostess remembering our daughter and doting on her again, which was really nice. I would say that service and food weren’t quite as good on the lounge side. The server that night more absent than when we visited the restaurant side, and my burger that was ordered to be cooked medium came out very well-done. However, we did appreciate that the cocktail list was quite extensive and covered both classics and some bespoke twists. The nightly champagne sabering that is done at all St. Regis properties was also in Lumen at 7:00 pm each evening. We saw it on the night while we were already there for dinner, and it was nicely done, with Prosecco passed around to anyone who wanted it. There is also an outdoor Lumen Garden that is open in the warmer months for drinks and snacks. We were disappointed to find that it was not yet open when we visited at the end of May, when it was already quite warm. It feels like this is something that would be open for the entire spring, but I saw a sign that it was not opening until a week or two into June. In general, we felt that the hotel could use one more dining option beyond the main Lumen area, and the garden area might have filled that void if it were available. We also ordered in-room dining for breakfast on two mornings. On both occasions, two women from the in-room dining came together to deliver the meal, and they were so sweet. They were friendly and caring toward our daughter, always making us laugh and starting our day with big smiles. We really looked forward to seeing them in the morning. We thought the breakfast food from in-room dining was generally good, although there were some inconsistencies. I ordered classic eggs benedict one day, and it was absolutely delicious, with a great hollandaise (although it came with regular hollandaise when I had ordered the truffle hollandaise), and high-quality ham. The next day, I ordered it again with the truffle hollandaise (which was delicious), and the eggs were totally overcooked, to the point of basically being hard boiled rather than poached. The day before, they had been perfect and runny. On the second day, the order also just came very inaccurately. One of our entrées and a fruit plate were completely missing, as were both of the cappuccinos we ordered. The staff were very nice and apologetic about it, immediately going to get the missing items and coming back with them very quickly. Location: We liked the location of the St. Regis Rome in Central Rome. I understand that it is in close walking distance to the main train station, which would be a major benefit if taking the train to other cities in Italy. The immediate vicinity around the hotel is perfectly nice, with some interesting fountains and squares that aren’t the most famous, but are equally interesting. There were also some options for things like gelato and take-out pizza within a couple blocks of the hotel (we liked Alice Pizza in particular), which was helpful when we wanted something quick and easy to eat while we were at the hotel. While there is no perfect spot, I would say that the typical “best” location for a hotel in Central Rome for tourist purposes would be somewhere around the Spanish Steps, around where Hotel Hassler and Hotel Eden are located. From there, you can really get to most of the key tourist attractions in just a few minutes’ walk in any direction. We also found the St. Regis to be convenient enough to that area, but a little more removed. While most things were walkable, we did often feel like we were walking a little more than we’d like to get back to the hotel. We walked about 25 minutes to get to the Pantheon, or a more comfortable 15 minutes to the Spanish Steps or edge of the Villa Borghese park. Some of the walk is hilly getting to the St. Regis, but it’s easy enough, and was all in areas that feel perfectly nice and safe. The only bigger attractions that we couldn’t walk to were the Colosseum and Vatican, and in both cases the hotel was happy to set us up with private drivers to take us there and wait with our daughter’s car seat in the car while we completed our tours. This was definitely a pricey option, and we would have used public transportation or an Uber if we didn’t have a baby with us. Things went very smoothly though, and we were set-up in very nice cars with professional drivers that made the experience easy. Service: Service at the St. Regis Rome was excellent. The staff were universally warm, helpful and professional at all times, and we really felt valued as guests here. The thoughtful gifts we received and attention given to our daughter were really the icing on the cake. Anytime we had requests, such as for room cleaning, we typically made them through the Marriott app’s chat feature, and I was impressed at how well-monitored it was compared to some other Marriott properties. We basically always received immediate answers and assistance. Even a more unusual request to borrow a high chair from the restaurant for our daughter to use in the room was met with no problem at all, and we were given one right away to use in our room for the duration of our stay. The standout staff members for us were at the restaurant and the concierge team. The hostesses and server at Lumen for dinner were just so hospitable, and the concierge team was also just really responsive. Everything they organized went perfectly smoothly, with one exception, which was not their fault. They booked one dinner for us at a restaurant which they recommended. We arrived right on time for our dinner reservation, and the hotel had requested a high chair for our daughter. However, the restaurant told us that despite having received the request, they had given their only high chair away to a walk-in table that had just come in a few minutes prior. They weren’t particularly apologetic about it, and we ended up leaving, since it wasn’t going to work to pass our daughter between us through a full dinner. I told the concierge about this after the fact, really just as an FYI for their list of recommended family-friendly restaurants, and they were so apologetic, even though they had done nothing wrong. They said they would call the restaurant to express their displeasure with how their guests had been treated, and offered to proactively re-confirm our reservation at another restaurant the next night to ensure the same thing did not occur again. Overall: Overall, the St. Regis Rome is a really great, historic hotel that is a perfect home base in Rome. It feels luxurious, without being stuffy, and was a really comfortable city retreat. Food was good and the location was good, but the staff really made the difference to make this a hotel we’ll certainly want to return to when visiting Rome in the future.

Why 4.5???!??? This property is a “10” ALL THE WAY. The staff is spectacular in every way. We celebrated our 30th wedding anniversary here and we’re dazzled by the people who made our stay pure magic. These are (some of) them. Carolina upper management (?) Classy , elegant, accommodating. And so warm and friendly despite the Uber polished look! Who do I call the “face of the hotel”???! Ludovica or Andrea out front. Dedicated to every detail of hospitality. Amazing. Seriously. Can’t express this enough. Martina (hostess) and Manuel (served our table the last night in the Garden) could NOT have done even one tiny thing to Improve that night. My word. They both seemed to have swallowed lightbulbs. Bright shiny people. Laura at breakfast or Roman (resident afternoon philosopher but he goes easy) made going to Lumen extra special. The property = 10 Food = 10 Service = 110 The staff = 430 !!

As always simply the best in Service, rooms, and the building itself. There were some mishaps but were taken care of with sincere thoughts and actions. The staff remembers you, they treat you like family. Our butler was very sweet. She helped with our pressings. Pietro has always been so wonderful and treated my family nicely. Love the lobby and Lumens. We were upgraded to a St. Regis Suite with my NUA. Will be there again in September eoth more friends and family!

Our experience at the St. Regis was as memorable as ever, including the new Lumen Bar area... but it seems as though they have either cut back on staff or are in transition (perhaps?) on the hiring of new staff? We kept seeing the same people over and over again, some stretching themselves thin so as to not be as readily available to provide 5 star service as they used to be. Perhaps it is the change of seasons or some other reason, but we hope the staffing is increased to prior levels soon as we love going there! Special thanks goes out to outstanding members of management, bell service, and concierge staff who have been there for many years to always make us feel welcome with their warm hospitality... in particular Andrea Motolone and Giorgia Romano!!! THANK YOU!