Fairmont St Andrews

Beautiful surroundings, nice rooms, bathrooms lovely, nice chilled atmosphere around the bar but a few areas could be improved. Ate lunch at Kittock Bar and it was superb, Salmon and potatoes was brilliant. However, at night i ate at the Italian restaurant and it was pretty bland and not a particularly nice environment compared to the rest of the resort. Felt almost like a canteen. The service at the bar at night was far from 5 star. Staff quite rude e.g. assume it was the manager interrupting me in an abrupt manner ask for room number after I's started relayinh my order. Another member of the bar communicated it was table service only also in quite an abrupt manner. If you're paying £17 for a glass of wine then the customer service should match the price. The table service was very slow and ineffective. The rest of the staff throughout the hotel were nice and had good customer service skills. Nice place, spa was good and bathrooms were a highlight. But room for improvement.

Stayed for an overnight spa break. Couldn’t fault the hotel at all. The room was cosy, clean and spacious. I got a facial in the spa, Aleksendra, was amazing. Such a lovely calming manner and explained the best products for my skin type. I would definitely recommend the hotel and facilities.

This is a fantastic hotel but with ‘fantastic’ prices! Admittedly the hotel is 5 star, and everything about it is luxurious, however some of the prices they charge are, in my opinion, borderline ridiculous which is why I made this a 4 star review rather than 5 star. The staff are fantastic - from Jamie the concierge manager, to Daniel one of the concierge team who took us to & from St Andrews - to the reception, bar and restaurant staff. La Cucina restaurant is beautiful however the food was good rather than excellent, with the wine starting from £40 per bottle. The staff however were again really nice and very attentive. The seating area near the bar, and all surrounding areas are luxurious as you’d expect. The spa is also very nice and definitely lived up to the 5 star billing. We made the mistake of eating the peanuts in our room for which we were charge £21 for 2 small jars. Probably the most expensive snack we’ve ever eaten. Thankfully we didn’t sample the 37.5ml wine at £23, or the miniature of whisky at £15. I appreciate that a 5 star hotel can charge a bit more, however I think that some of the prices are a little bit excessive. We had a lovely break and would consider returning to the hotel but may avoid the peanuts!

Ive stayed at the Fairmont a few times. I went for 4 days recently but ended up staying for 2 weeks over Christmas & New Years! I was welcomed so warmly at the door by Jamie, Florian & Joshua. They took the bags to the room so quickly and were super friendly the whole stay and great to chat to. Then the staff on the front desk; Coleen checked me in so professionally. She gave me a better room straight away and was very on point and super welcoming. Edward was incredibly friendly, delightful and couldn't do enough for us, such a kind helpful lovely man. Grant also couldn't do enough for us at breakfast and looked after us so well. Then there was Laxman! A serious professional, again, another member of staff who went so out of his way at all times and who was super friendly. Emma checked us out, also very professionally, explained the bill in detail and really looked after me very well also! There's always good to be a tiny issue here or there when staying in a hotel for so long, but if there was the odd small thing it was rectified and put right immediately. All the staff from the cleaners, maids and chefs were all lovely and they need a mention too. We had such an amazing Christmas and New Years staying here and a lot of that was down to the staff without question. They are a real credit to the Fairmont and. I highly highly recommend staying here if you want to be looked after properly! Sincerely Alex Maclean

Just returned from another NY trip to the Fairmont , love the hotel & staff are always super friendly & helpful . My only gripe this year was there was no fireworks display at the bells which was do disappointing so many people where standing outside for the countdown for it then not to happen . I also loaded a voucher onto my account this wasn’t done correctly & before checkout my card was debited & 5 days down I’m still waiting on my refund not ideal at this time of year . Other than that spa was good , staff are a credit to the hotel