We love this hotel. We have stayed a few times and love its location, the breakfast is one of the best we’ve had and the setting is just so relaxing. There’s just always something that lets it down for us meaning it doesn’t live up to its 5 stars. We travelled with our teen and I booked a room with two double beds. I erred as soon as I booked as I meant to book the room with the king bed and separate single as I knew from previous stays the doubles are very small (who knew they could vary in size, Google tells all). However this was my fault so I left it until nearer the time bearing in mind capacity at the hotel, and emailed to check availability to change rooms the day before. Despite the rooms being the same price online, I was told there would be an additional charge of £65. I emailed back querying this given they were priced the same online however got no response. A little explanation would have been helpful and I don’t think unreasonable to expect given the luxury hotel. Furthermore during our stay the hotel was very quiet so there appeared to be plenty rooms available. I’m fully aware it’s my fault for booking the wrong room, but a little decent customer service goes a long way. The room we stayed in was lovely and spacious. The shower tray just wouldn’t drain though and my feet were having a bath within a couple of minutes…so much so I couldn’t take the time to wash my hair as it was overflowing onto the bathroom floor. Hubby and son experienced the same as they showered in my leftover water 🙈 I mentioned it on checkout so they could sort it for the next guests however because it had eventually drained once we’d gone to breakfast, it didn’t appear a problem which makes me think this happens quite often. We dined in the Italian restaurant and the food was delicious. The service was fantastic also, would highly recommend. Breakfast as always was amazing, the choice is phenomenal. Great hotel, fantastic location but just not quite the 5 stars it should be.

Our trip had been organised back in January and we had booked the spa and then afternoon tea for 9 people. One thing I will say is the female changing room is far too hot and the lockers as terribly designed. This brings me to our afternoon tea which was fabulous! The service was second to none and Liam Thomson is an absolute credit to your team. He got the measure of us quickly and was funny, witty, charming and friendly. I didn’t get the other older gentleman’s name but he was also very good! We laughed a lot and had great rapport! I am going to email the CEO also regarding Liam’s service as I was very impressed. It didn’t feel forced in any way. The food was absolutely delicious and I will be back!

Absolutely lovely stay, room was clean and perfect. Spa was fantastic, great facilities. We had a meal in kittocks den which was superb as was the cocktails. Big thanks to Sam at the bar, and josh on communications before arrival who made our stay more special.

Really beautiful hotel, I loved staying there on two different occasions. We had our baby with us (5Month old). All was perfect, staff very helpful, room very comfortable, breakfast very generous and all very tasty! A lovely, lovely hotel!!

I have been to this hotel several years ago and it is now a complete disappointment and a waste of good money. My nephew bought my wife and I a 2 night stay as part of our 50 wedding anniversary and also my 70 birthday surprise. When we checked in we were not made to feel welcome by the very young staff and we asked if there were any complimentary upgrades etc for our special occasions. We were abruptly told NO ! and if we wanted we could upgrade to a suite and she would find out the cost. There was no warm, compassion or sincerity in our greeting. We were just a number and another monetary contribution to their global fund. We have stayed at so-called lesser establishments and on our special occasions have been given at least a complimentary bottle of wine. Furthermore we had to complain to reception about the telephone not working and the lamps in the room not working. The hotel is lacking atmosphere and ambiance and is reminiscent of a care home. I certainly wouldn’t come back here or recommend it to anyone. So please look elsewhere for a good time. James from Glasgow 👍