Le Sereno

Nous venons de passer 3 jours formidables au Sereno. L'hôtel est calme , nous étions dans un bungalow coté piscine . Personnel dévoué , attentif et souriant. Le service est vraiment irréprochable , du voiturier au service de chambre . La conciergerie est top. Le cadre est superbe Les bungalows spacieux et très bien équipés. Le restaurant offre une cuisine italienne raffinée. Bref nous reviendrons l'année prochaine c'est sur . Merci à tous pour votre professionnalisme .

I wanted to love this place. First of all I’ll start with the price, 2550 euros per night for a grand suite plage room, taxes not included. The room itself is very nice and spacious with a lovely sea view from the terrace. Within the first hour of being in our room, and after I had completely unpacked, we started hearing construction noises from the adjacent room - hammering, sanding, metal objects clanging about. Obviously I complained and we were moved to a room that was adjoining with another room (and slightly less of a view). Nothing was offered for the inconvenience of repacking and moving. When we got back from dinner that night we discovered that the people in the adjoining room were smoking marijuana and the smell was so strong they might as well have been smoking it in our room. The smell continued well into the next day. Finally I asked reception to please ask our neighbors to smoke outside (as per the hotel rule), this seemed to work as the smell dissipated. The next night we had dinner reservations in Gustavia and I had called throughout the day to confirm that a taxi would be arranged at 7:30pm. Finally after calling the front desk again I was told, at the last minute, that our taxi was confirmed for 7:15. My husband and I then rushed to reception only to find we had no taxi and no taxi would be coming. We then had to wait about 30 minutes for the hotel driver to finish his dinner offsite and come pick us up. The following morning we discovered that housekeeping did not refill our coffee service and I waited an hour for a pot of coffee from room service. The hotel staff was very friendly throughout our stay but I feel as though some sort of accommodation should have been made given the amount of inconveniences we experienced. So, I have sadly concluded that the service here does not equal or warrant the hefty price tag.

What a great visit to Le Sereno. The resort was just what we were looking for; small, unpretentious, quiet with an strong sense of place. Was hesitant to go back to St Barths as i felt the island has lost alot of its charm, but Le Sereno changed my attitude.

Had a fantastic stay at Le Sereno over New Year. A special thanks to Simone from the pool bar who was amazing and always served us with a smile and plenty of enthusiasm. Thank you for all the cocktails and champagne that you served us on our holiday. Natalie, Sam & Isabella

The best island hotel stay I have had. A beautiful smaller hotel that is a good foil to the larger resorts on the island. The staff was great, the perfect level of ‘touch’. Breakfast was good but not massive, and the staff was very flexible to requests. The setting at the pool is perfect and with a smaller number of chairs, service is easy to get. The cul-de-sac of protected sea water is great. Perfect for snorkeling and you can walk out forever, still standing. The guest services team was great. They arranged a boat day for us which was lovely. They were attentive via WhatsApp and reached out asking if we needed reservations or anything, but were never pushy. Booking a restaurant and a massage was very easy via WhatsApp Walking down the beach to Le Barthélemy and seeing Rosewood as well as Eden Rock… those are massive productions and Le Sereno is a perfect size. We did go on a down week right before the holiday busy weeks which was nice. The gym is very small, maybe the only negative. Overall — incredible stay, great hotel, great staff. Really impressed and will be back. Makes me want to visit Il Sereno as well!