Pros: The room was beautiful, modern and very well appointed . Housekeeping was seamless . Breakfast buffet was absolutely delicious and had something for everyone . Staff at breakfast were accommodating and provided excellent service . The Cigar Club was outstanding . Ambiance , service and drinks were unique and very enjoyable . Lobby was very beautiful in an old school kind of way. Lovely hotel. Cons: front desk staff needs better training . Upon arrival we sat there for about 10 minutes being simply ignored by two front desk staff members who were helping someone . I understand perfectly they were busy but least a greeting would have been nice , or one of the two staffers attending to us while the other one helped the other guest . Once they helped us, they were polite, but not overly welcoming . Through the fine resorts and hotels programs we didn’t get the automatic upgrade or the welcome amenity that we should have received . Upon check out we had to call someone because the two front desk staff members available were in the back room chatting and laughing loudly but no one attending to the front desk. Towels, please replace them or at least bleach them . They all had seen better days. The smaller towels were in better shape and you could see the contrast with the large older looking towels . These details matter a lot at a hotel like this. Overall it was a nice stay but at times didn’t seem to match other stays at other Ritz Carlton properties we’ve stayed at in terms of attention to detail or level of service provided by the front desk.

This Ritz should be used as a training ground for their staff. From check in to the meeting spaces to the outstanding club level this hotel may have some of the best staff we've ever encountered. The hotel is nice, in a decent location and has nice rooms, but the 5 stars given is for the best staff of any Ritz in recent memory!

My company held an event here for three days and we had a wonderful experience. Huge thanks to the whole team from beginning to end. Lydia and Nayden at the reception desk were so friendly and helpful! Our banquet managers and staff made the entire event go on without a hitch. This doesn't happen often. Olumide, Goran, Judith and Aldean were so professional and went above and beyond for us. The banquet staff I'd like to highlight include Ben, Richard and Akberet. Leslie who is apart of hotel staff was always a kind and friendly face. And last, but certainly not least, Shawket thank you so much! We'd love to continue using the Ritz-Carlton for our future events.

Stayed at the Ritz over the Christmas holiday and I can’t say enough about what a wonderful stay we had. The decorations were so beautiful and everything felt festive. I really appreciated the hot chocolate bar with treats and the warmed eggnog. The room, 1414, was perfect with the softest bed a beautiful view of the city. But what really put the stay at the top was the staff. From the people at the front desk to housekeeping to room service delivery, everyone we encountered was so kind and thoughtful. Next time we go to St Louis we will want to be there again.

Was here for a company Christmas party and was blown away! The staff were all very friendly & knowledgeable as well as being professional and helpful. Valet service was quick as well. While we did not eat in the restaurant, we did enjoy a catered meal in the ballroom and no detail was left unnoticed. Conveniently located to many other restaurants and St. Louis destinations.