We arrived on Saturday 18th May. Took a shower in our room. There was no hot water and the plastic seal at the bottom of the shower door was broken. It had obviously been broken for some time. This flooded the bathroom floor. Reported the problems. We were told there is an ongoing issue with the hot water. It is now Monday morning. Still no hot water. A member of staff admitted all the complex had the same problem. The Crane seems to have a policy of reactive rather than proactive management of issues. If something doesn't work, wait until a guest reports the issue before fixing it. We have stayed here a number of times over the last 18 years. It is always the same. Usually the first 3 days are spent having minor repairs done. This trip. Apart from no hot water. The shower on the roof terrace is turned off at the wall. When you turn it on water sprays out from the connecting hose. The toilet seat requires tightening. The door into the toilet requires oiling as it screeches when you open it. There is a fan constantly running in the laundry room. The doorbell doesn't work. The cooling fan in the bedroom is either off or on. On is much to fast. The bedroom aircon control chatters like an alarm clock when it reaches the set temperature. It is so sad, because otherwise the Crane would be a wonderful resort. We are using the last of our exit points as we were interval ownership members. My wife commented that whilst we enjoyed our time here it will be nice to go somewhere in the future where all the facilities work and the first 3 days are not spent snagging problems which are easily rectified.

As long-time owners, we are disheartened by the decline of The Crane Resort. Upon arrival, we saw another owner waiting for over two hours for their room. Our unit had mold in the sink and toilet, a broken toilet seat, damaged floors, a broken thermostat, and unfinished work. Essential furniture was missing. The new staff is unprofessional and rude, a stark contrast to the past. Only one transport cart was available, and it couldn't even turn left. The management has let this once-luxury resort fall into disrepair. We advise potential guests to reconsider their stay until significant improvements are made.

The first impression was the friendliness of the staff. They are all very polite and helpful. If you don't have a rental car, the resort has arrangements made with reliable taxi service, readily available on site. The location of the resort is very picturesque. The pictures are all from the resort alone!

Check-in was surprisingly efficient with no delays (after our 8-hour flight from London. Shown to our suite and given a walk thru, explaining how everything worked. Kitchen was great with full size fridge and cooker. Bathroom huge with separate walk-in shower. Room great size with nice separate seating and dining area opening onto a garden view balcony. Customer service throughout was exemplary - daily cleaning service, restaurant and bars (especially the staff overseeing breakfast), front desk and concierge when needed,and most obvious was every staff encountered, when walking thru the grounds, acknowledged us with a hello and smile, wishing us a nice stay - everyone. We had one issue our first morning when our toilet would not flush properly. Called reception and was advised it would be looked at while we were out. Came back and ‘seemed’ to be resolved. Next morning, same thing so stopped at reception on our way to breakfast, explained again the situation and advised the same thing. Day 3 same issue so when calling reception we ‘suggested’ that if it wasn’t resolved to our satisfaction, we’d need to change rooms. Told a maintenance employee would take care of it that morning. From our conversation with maintenance in the room, we were told it couldn’t be repaired and we actually needed a new toilet to be installed within the hour. We left, came back after lunch to operation completed. Something like this should not take 3 days when a guest issue can be easily remedied. The resort truly is lovely but in need of some light updating. The showers are not at a temperature of US and UK standards, but we accepted the coolness as an island trait that a lukewarm shower each morning was fine. Would we come back; most definitely. Beautiful holiday, great customer service…thank you very much.

The Crane, set against the picturesque backdrop of Barbados' azure waters, holds a promise of a serene getaway with its stunning views and potential for a perfect vacation. The property, with its well-appointed rooms and inviting ambiance, beckons travelers for a memorable stay. However, it's disheartening to report that the experience is marred by the less-than-welcoming attitude of the front desk staff. Their unfriendly demeanor and unprofessional conduct stand in stark contrast to the warmth that one would expect from such a reputed establishment. This aspect of service unfortunately casts a shadow over the entire stay, turning what could be an idyllic retreat into a series of unpleasant encounters. While The Crane harbors the potential to be a top-tier destination in Barbados, it is imperative that the management addresses the service issues at the front desk to ensure that guests' experiences align with the high standards that the property's setting and facilities suggest.