The Ritz-Carlton, St. Thomas

This is a review by my husband, who doesn’t have his own login to post the review. ---------- The RITZ Carlton, Saint Thomas. Amazing, memorable, fun and an everlasting experience. The best decision I have made about travel accommodation, in decades. This year, it was my wife's 50th and I wanted to surprise her with something unique and different. We also have 2 small children, ages 7 & 10. The Ritz Carlton was my immediate pick. Our philosophy is that if you travel somewhere unknown with small children, choose the best there is to avoid ugly surprises, disappointments or anguish. Do not penny pinch or fool yourself into thinking that you are some sort of a travel magician. I have tried that in the past, looking for deals, cut corners. . .and it turned out 50/50 in terms of excitement vs. disappointment. The Ritz Carlton Brand delivered what it is known for, worldwide. The moment we pulled into the Ritz Carlton with our rental car, the staff was extremely attentive, welcoming, happy and excited to see us. The Bellmen drove us with their golf cart to the section of the resort that is called CLUB LEVEL. Club Level is an all-inclusive accommodation, with complementary meals, beverages, specialized service, any sports gear you can possibly think of. It is a must do for anyone that expects being pampered, kick up their feet and truly forget about everything. The people, the staff, the elevated class in service, the attention to detail is what we will always remember. Hence this review, even though it has been 2 months since we stayed at the Ritz Carlton. Jemar, the front desk attendant of the CLUB LEVEL, is a true gem in the already beautiful and welcoming CLUB LEVEL Team. Attentive, knowledgeable, prepared and very professional. The moment we entered the reception area, he knew us, knew what we came for, knew what we were hoping and expecting. Although we arrived 5 hours prior to checking, he went out of his way to immediately assign us to our suite, with breathtaking views, perfect layout for a family of 4 etc. Breakfast, Lunch and Dinner. The CLUB LEVEL offers that as a complimentary service. A refined variety, elevated, delicate, savory and sweet. I had all kind of restaurant reservations setup across the island, only to cancel all of those after the 1st day of dining at the CLUB LEVEL. RUTH, MARIA, BERTHA stood out in the dining room. Shadowing us, mind-reading and fulfilling every possible wish, odd request (remember that we had children with us, a set of culinary pirates). One evening, I asked Ruth if she could showcase/prepare a typical, traditional island cocktail and in within a heartbeat, she assembled ‘Ruth’s Cruzan Confusion’. A mixture of the island’s local rum (called CRUZAN) and different fruit juices etc. That wasn’t part of her duties, task or responsibility. Just a kindhearted, proud and excited act of care. In conclusion, we vouched that we would never visit the same place twice considering how many destinations there are to see in our short lifespans. BUT our children are asking about a return. We are wondering about a return. We can’t wait to return. THANK YOU

The resort is nice. With great views and pools. The staff is welcoming and hard working, no delay for anything you need. However, if the beach is important to you maybe stay elsewhere. The water is not nice here with mossy rocks covering the area under the water as you enter from the beach it looks like green water.

Ill keep it short and sweet. For the nicest hotel in st thomas , safe, clean. This is the one. However...Staying at Ritz Carlton all the time this one lacks the service. Not all but most of the employees seem miserable. Dont want to work. Its like begging to help or if your looking for a beach chair with towels in your hand like me, they just stare at you until i pulled a $20 bill out of my pocket. Everything here is very expensive...Breakfast for 2 adults and 2 kids is about 200$ minimum. Lunch $300...didnt bother to even try since its so pricey. If you leave the hotel to go 4 miles will cost you 80$ round trip for 4. So yeah if you want to spend 10K minimum for 5 days this is your place. Again, wasnt horrible like some of the reviews but i dont think there is much better in st thomas.

This felt more like a standard Marriott with a nice pool than a Ritz-Carlton — housekeeping and poolside service were great, but the rest of the resort was underwhelming, and restaurant service was inconsistent. If this were a Marriott or Westin, I’d give it 3.5 to 4 stars, but for a Ritz, it doesn’t meet the brand standard. Oh, and the Marriott app clearly showed lounge access with our “club room” upgrade — on arrival, we were told the app was wrong, which makes no sense and is exactly the kind of avoidable mismatch that erodes trust.

The property had nice big rooms with a lot of space. I think the grounds are beautiful and well maintained. The staff is undeniably the best I have seen. They are kind courteous and waiting to help. Nobody could have been nicer and nobody could have tried to help us more. I really enjoyed my stay and I LOVED the botanical tour! Such a nice experience. I would return in a minute. Thank you to the staff who made our experience memorable