The Ritz-Carlton, St. Thomas

The food was genuinely good—flavorful, well-prepared, and easily the only consistently redeeming aspect of the entire stay. Everything else= a big $$$$ disappointment. Service was not just slow—it was borderline absurd. I requested shampoo three separate times over the course of two and a half hours before it finally arrived. For a property operating under the The Ritz-Carlton, St. Thomas name, and charging what it does, that level of inefficiency is simply unacceptable. The resort’s layout only compounds the frustration. Distances aren’t just inconvenient; they’re excessive and poorly thought out. Unless you’re in a prime location, you’re effectively stranded, dependent on long golf cart rides to get anywhere. I stayed in Building E—considered one of the better locations for beach and pool access—yet the restaurants were so far and the wait times so consistently unreasonable that I avoided them altogether. That alone speaks volumes. Now for the bigger issue. Do not come to the U.S. Virgin Islands expecting a true luxury experience. It simply doesn’t deliver. Compared to other Caribbean destinations, this location falls dramatically short while somehow costing significantly more. If you’re looking for beauty, infrastructure, and service that justify the price, there are far superior options elsewhere. The difference isn’t subtle.....it’s striking. DO NOT COME HERE!!!!!! This property is, at best, average. It lacks the polish, consistency, and elevated experience the brand is meant to represent, yet the pricing is wildly inflated, creating a glaring disconnect between expectation and reality. Step outside the resort, and the shortcomings become even more apparent. Infrastructure feels unreliable, the surroundings lack cohesion and cleanliness, and basic services are limited. The terrain is steep and impractical, making simple movement feel like a chore rather than part of a relaxing vacation. What’s marketed as a tropical escape feels, in reality, neglected and overhyped. The uncomfortable truth is this: this resort feels like the only marginally acceptable option...not because it excels, but because alternatives appear worse. That’s not a selling point. Choose another island. If you’re spending this kind of money, there are far better places to go. This isn’t luxury......it’s compromise dressed up with a premium price tag.

Oh my goodness..please do not waste your time or money on this resort! My husband and I booked an Ocean Front King on the club level I can honestly say our view was amazing which is to be expected with any Ocean Front room, but that was the only amazing experience. We had multiple bugs in our room, woke up with several bites daily, had a roach crawl from behind the mini fridge, saw a spider crawl from behind the bed board don’t you know I had a difficult time trying to sleep thinking about that spider crawling back. Avoid this Hotel. We were given a “case number” only to have never received an email or phone call back as previously promised.Oh by the way our room for 7 nights was close to $16K and we left completely disappointed.

This is the nicest hotel on the island. It's not worth anywhere near what they charge. Find Jio from valet. He's the best employee.

Lovely experience. Hotel rooms are stunning and clean while the food is delectable. The resort includes many pools and activities. Yet most of the staff are hostile or snarky.

My stay here was amazing, mainly thanks to the outstanding service from Wendalyn, Kailya and Finel at the italian restaurant, they were absolutely phenomenal. Wendalyn made us feel like family, very attentive to our children and told us a lot about the island, while Kailya at the bar gave us a lot of information about dining options in st. John, and Finel checked on us many times during our dinner, laughed with us and was very joyful. The rooms are a bit outdated, but I liked the style for within the hotel, the location is ideal and the water activites was great. The spa is luxurious, with great amenities and complimentary drinks that add a nice touch.