Hotel Sacher Salzburg

We simply cannot offer enough accolades to this hotel! The moment we arrived at the reception desk, we were warmly welcomed by the delightful staff. Flora and Sahara assured us we had a lovely room to celebrate our anniversary. As we were escorted to our accommodations, we were delighted to discover the rosebuds adorning the heart shaped duvet, a vase of blooming roses, the Sacher torte wishing a Happy 47th Anniversary, and a table set with fruit and treats! As we stepped out onto the balcony to admire the sights of Salzburg, we felt we were in a fairytale! The warm burgundy toile decor added to the charm. As this was our first visit, we appreciated all the recommendations by Michael, your fabulous concierge. Michael assisted us with securing reservations for the Panorama Sound of Music tour and we were even picked up at the hotel and driven the short distance to the meeting spot. He also secured reservations for the Mozart concert at Mirabellplatz, an amazing experience, as well post-concert cocktails reservations in the cozy lobby bar. Breakfast was a bountiful buffet in the pleasant dining room and Larissa was our excellent waitress. As we passed by the reception desk one evening, I inquired as to where I might be able to purchase the fragrant body lotion to take home. Florentina immediately said she would send a travel size bottle to us to carry back to Texas with us. We were constantly impressed by the outstanding staff. Hotel Sacher will always live in our memories as a magical stay!

Our 7 night stay at Sacher Salzburg was nothing short of perfection!!! From the moment we arrived to the bittersweet moment we left… everything was just amazing! It’s not just a hotel… it feels like you are at a friends estate. Everyone knows your name and your likes and dislikes. Every single employee we interacted with went out of their way to make sure we were comfortable, happy and content. I really wish I could remember everyone’s name, because every single person made our stay so special! There were so many people we interacted with. From housekeeping to valet to front desk to concierge. Each and everyone was so polite and kind and full of great tips and advice for Salzburg. Shoutout to Martha, Flora, Nick, and Michael. Their kindness will NOT be forgotten. It’s very rare to stay at a hotel for 7 whole nights and not encounter an employee that was less than helpful. Not one! Bravo to management! Every 5 star hotel should take note and learn from Hotel Sacher. Also the food and service at every one of their restaurants was exceptional. Breakfast was fit for royalty and all the servers remembered our orders by heart. The hotel itself was clean, comfortable, and beautifully maintained. But honestly it was the people who made it exceptional. We left feeling refreshed, and dreaming of our return. Thank you all for making us feel so cared for. The worst part of our stay was the leaving!

Yes, it’s expensive. More importantly, it’s totally worth it! I stayed with my mother a couple weeks ago and we were both very much impressed. Everyone who worked there was simply lovely; from the bellman to the management. We stayed three nights and honestly didn’t have a single complaint. It’s not worthy to mention that we are not strangers to splurging on fine hotels, so we expect a certain level of service. They met every expectation. The breakfast room is so charming and we’ve really enjoyed everything from the pastries to the selection of sausages. The Viennese coffee rules. This hotel is home of the famous Sacher cake, so it’s worth a try if you are a chocolate fan! I think my favorite thing about the hotel, other than the service, was how it was appointed. The artwork is just stunning… There were probably five paintings that I would have made offers on, if only I were able to afford them!

We came to celebrate my mother's birthday in Austria and whilst we had a few issues to start with, our experience was incredibly positive when we spoke to Bastian at concierge who not only delivered a 5 star service but also ensured my mother was very well looked after during the stay. The quality of service at the Grill is exceptional and the flavours of the 4 course meal prepared by the chef are outstanding. We partially enjoyed the seasonal asparagus and hollandaise sauce. The buffet breakfast is top quality and the smiley, hardworking and positive waitresses could not have made our experience any more excellent. The omlette and range of options from the menu were outstanding. French toast and sacher torte are a must try! Overlooking the river the views are tranquil. Housekeeping did an excellent job at ensuring our amenities were stocked up. Including a free minibar. We were grateful for the kind gesture made by Bastian when he kindly sent my mother some sweets and treats to her room. It made her feel very special. Overall we had an excellent experience and are leaving the hotel on a positive note with fond memories with special thanks to Bastian who is an exceptional professional and asset to Sacher Hotel. Thank you again for your hospitality.

The Hotel Sacher Salzburg exemplifies service and quality. We stayed here for the second time and truly enjoyed our stay. Our room was impeccable, had a wonderful view of the river (with a balcony) and the food and beverage was first rate. Would love to stay there again!