Hotel Emma

My family and I had a very disappointing experience tonight at the bar inside Sternewirth. My boyfriend and I are San Antonio natives and have visited several times because we’ve always enjoyed the atmosphere and the space. Unfortunately, tonight’s service was unacceptable. We brought my boyfriend’s parents with us and sat down in one of the larger seating areas. The table had clearly not been cleaned and still had old cups from the previous guests. That didn’t bother us, we assumed someone would come by shortly to clear it and greet us as most establishments do. We also understand that Saturday nights can be busy, so we were patient. However, after about 15 minutes of sitting there, no one acknowledged us. Multiple servers walked past our table while other groups around us many who arrived after we did were served drinks almost immediately. Not one staff member greeted us, checked in, or even cleared the table. When we eventually decided to leave and stood up, a server immediately walked over and began clearing the table without saying hello or acknowledging us at all. My boyfriend asked if she was responsible for that section and she said yes. When he asked where she had been while we had been sitting there waiting, she simply smiled, shrugged her shoulders and said nothing. There was no apology and no effort to ask us to stay. I want to be fair and clear that we are not quick to jump to conclusions, but it was very difficult not to notice that other tables were receiving prompt attention while we were completely ignored. As Mexican-American guests who have come here before, the experience left us feeling uncomfortable and unwelcome. This establishment has built a reputation for hospitality and quality, which is why this experience was so disappointing. A guest should never sit at a dirty table for 15 minutes while staff walk past and other patrons are served without even the basic courtesy of a greeting. Management should seriously review service standards and staff awareness, because the way we were treated tonight did not reflect the level of hospitality that this place is known for.

We had a wonderful experience at Supper located in hotel Emma. If you want delicious food and great service ask for Paul!

We had the best experience at Hotel Emma. The property is beautiful and everyone is so nice. We ate breakfast at Supper and the food was incredible but the shining star of that experience was our server, Paul. He was so funny and engaging and fun. Cannot recommend enough.

We had such a wonderful brunch at Supper! Everything we ordered was absolutely delicious — you can really tell the ingredients are fresh and thoughtfully prepared. The atmosphere was great, and the entire experience felt relaxed and enjoyable. A special shoutout to our server, Mercedes, who was incredibly sweet and attentive. Her recommendations were spot on and made our meal even better. She truly made us feel welcomed and taken care of throughout our visit. If you’re looking for a great brunch spot in San Antonio, I highly recommend Supper. We’ll definitely be back!

Paul was so attentive and pleasant. Food was delicious, strongly recommend the smoked salmon and avocado toast.