Thompson San Antonio Riverwalk

I’m still here. I hate when people complain about little things, I really do!! But when all of those little things add up, it really impacts your stay. I would not return here for this price. There is just a certain level of service that is expected. We are staying in a suite, it’s beautiful and clean. I have no complaints about the room. The cleaning crew did a great job the last few days. We were impressed, but not today - They did knock Around 10 but we were still here. Hopefully they will be back later!! We are just starting to feel Like weekdays are a loss here service wise. So, I think the real issue is that they are understaffed, the staff-while very nice, are poorly trained. There were a few bumps the first few days, but nothing worth complaining over… weird stuff about the menu. Today however I ordered a pot of coffee, a juice, and a breakfast. I stated for 2 people because it asks! Received 1 coffee cup and 1 set of cutlery. Over easy eggs were broken and cold with ice cold yolk all over the plate. This was approx 75 dollars with all of their fees and it took 1 hour. - We headed down to massages. They were confusing. My husband was in a different room , which wasn’t really the problem since I said we didn’t really care. But I was in a couples room and he said he was in a closet like room. Just weird. Massage was very good! Apparently he was given champagne after his massage I was not. lol Also, I was not allowed to pay cash, which is just so annoying. We are going to leave here with an insane bill for not much. Then we went to the pool. Website states it’s open - it is not. Took forever to get drinks and food from “ pool service” and they were wrong anyway. At one point my husband went all of the way up to the rooftop bar and there was no bartender so no one could pour a glass of wine ? It complete detracted from our stay. But the real nail in the coffin was that the pool is gross with a sheen on it and old fruit floating in it. There was only one other group there, so I think it’s from yesterday. Today is Monday and it’s just so clear that they aren’t keeping up. They say things like “ it’s seasonal “ It’s 95 and sunny out and I’m on vacation! lol

We had a very nice time at the Thompson. The hotel was nice and location was great close to the Riverwalk. The view from the pool and the Moon’s Daughter was so nice. The drinks at the pool were a little pricey, a few dollars more than the menu price so that needs to be updated. Overall it was a great experience and I would stay again!

We booked with fine hotels and resorts , we paid for the higher tear of room with a better view , we still got the lower one , I requested in advanced for our room to be cleaned and inspected but the room still had belongings from previous guests. We asked to move to a better room and we still got a poor view looking to a run down parking lot. Food and beverage is not up to the standards of fine hotels and resorts. I asked for 2 Flat breads for dinner and we received cheese with Naan bread on the side ? The in room dining person shared with us that it was a typo on the menu that is was not a flat bread just the flat ? What kind of answer was that ? Breakfast was disappointing as well. Coffee took 30 minutes to be served , we asked the server if we could order a second cappuccino in less than 10 minutes , server answered. Let me be real , that s not gonna happen ! This is a subpar hotel with poor service that is not up to the standards of fine hotels and resorts . Save your money go somewhere else ?

We loved our stay, everything was clean, beautiful, and worth every penny! Glad to experience this with my family. Pet friendly!

The hotel facilities are very nice. Room, restaurants, access and mostly. Reason why I did not have a 5 star feedback it was because a very simple service was mistaken by two front desk personnel. I had a purchase items on Amazon and delivery deadline was tight since it needed to arrive from 2nd until 4th of September morning due to my leave to out off the country. I understand the hotel is not responsible for my purchase items, and I understand a mistake by human can always happens, but Amazon said it was delivered both packages, and the items inside were around a thousand dollars content which makes the package a little sensitive to be mistaken delivered. The hotel front desk ladies up front desk (I don’t want to give names) said it was not delivered several times To me when I asked. These two ladies in Front desk said in a different times I asked them that the local stuff is great and keep LOG of it so it was not delivered and I HAD TO DEAL WITH Amazon. Well, hours of customer care with Amazon trying a refund and Amazon saying it was delivered for sure, so I decided to sleep over it and come today morning to the mail room guy my self. As soon as I asked him, he said, give me ur name and wait please. His name is Aziz. He went on the “cage mail room next door at the residence” and came back with my packages right the way. Thank you very much Aziz. I mean, the front desk ladies “were so sure “ and almost made me lose the items by leaving the country believing it was not delivered while all they need to do was ask the mail guy: Hey “Mr. Mailroom guy, can you just make sure there no packages under this guest name , please?” I mean, for real? The Amazon guy would get penalized for pretending delivering items and they disappeared, I would leave without items and have the stress of waiting for refund, and all it needed to be done was a “thorough simple check”. So with that being said, My guest experience is not good in a very important way. CARE and make sure We know what we are doing. Reason why I don’t want to give the ladies names is that as a Manager my self in my field of work o believe that the hotel must do a little check once in a while with employees that they are keeping purpose of excellence in work, otherwise hotel stars and high prices are not justified. Thank you.