Thompson San Antonio Riverwalk

The hotel is clean and modern. I traveled with my dog and really loved that the hotel is dog friendly with no pet fee. We parked several blocks away on the street to avoid the nightly valet charge. Cenote was great for coffees in the morning. The Moon's Daughters is a rooftop restaurant with fantastic views. Definitely check it out and take photos. However, I don't recommend eating lunch there. The food and experience was very lackluster especially for the price. Maybe the drinks are better.

It's a nice hotel that needs some better maintenance. In the lobby restroom, none of the toilets flushed/not operational

I booked this hotel months in advance for a special occasion and paid over $1,000 for a single night. I chose this property specifically for a particular room type and view that the hotel publicly promotes and confirmed multiple times by phone prior to booking. Despite this, the weeks leading up to my stay were filled with confusion and contradictory information from the hotel. I was repeatedly told I had booked the wrong room and even that the hotel “does not have” the view shown on its own website and social media. Only after sending photo proof and being placed on hold for over 30 minutes did staff finally acknowledge that I did, in fact, have the correct room. Follow-up emails confirming these conversations went unanswered, offering no reassurance or accountability.Two days before arrival, a manager assured me the room was blocked, secured, and would not be reassigned. However, upon arriving shortly after the stated 4:00 PM check-in time, I was told the room was not ready because previous guests checked out at 4:00 PM. As someone with hotel industry experience, this should never happen—especially when a room has documented notes and is tied to a premium booking. Check-in was delayed by over an hour, and the room was not on the highest floor as promised. Throughout the entire experience, the service tone was consistently cold and dismissive. This was noticeable enough that my partner commented on it independently after calling the hotel himself. For a property positioning itself as luxury, basic hospitality—warmth, reassurance, and proactive communication—was missing. Food and beverage service further reflected the lack of attention to detail. On New Year’s Eve, staff gave conflicting information about restaurant availability. When room service was ordered, items arrived incomplete. Breakfast the following morning was equally disappointing: cold coffee, undercooked pancakes that did not match the menu description, ignored special instructions, missing basics like sugar, and plastic utensils—none of which align with a luxury experience.While the room itself was attractive, the overall stay was overshadowed by poor communication, broken promises, and an absence of service recovery. Luxury hospitality is defined by how issues are handled, and unfortunately, this experience fell well short of that standard.

Very disappointed with the restaurant Moons Daughter both breakfast and dinner. Out of several meal items. Slow service.

Thompson San Antonio – Riverwalk, by Hyatt offers a wonderful blend of modern luxury and comfort in a prime River Walk location. The hotel features stylish design, spacious and well-appointed rooms, and excellent amenities that make the stay truly enjoyable. The rooftop area and dining options add to the overall experience, and the staff is professional, attentive, and welcoming. Its convenient location makes it easy to explore nearby attractions, restaurants, and entertainment. Overall, it’s an excellent choice for a relaxing and memorable stay in San Antonio.